SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3422 reviews
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Let our happy customersDo the talking

1

Several times I've taken the car around 9am in which they say it'll take 1-2 hrs to do an oil change... then I would get a call around 5pm saying it is ready. This also just happened to my nephew today. They do not even give a courtesy call as to why the wait time has been extended. Seems to me they (discriminate) give priority to certain people. In one occurrence I waited in the lobby (for about 3 hrs!) and the (Caucasian) woman's vehicle was completed before mine and I checked in before her. We both were there for an oil change and waiting in the lobby... "Quality" Tune Up does not even deserve 1 star!

Dear Liliana, we apologize for any delays and for the negative experience you had at our workshop. We assure you that there is no discrimination and all our customers are treated equally. We appreciate your feedback and will use it to improve our services, including better communication regarding wait times. Thank you for bringing this to our attention. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

They do a great job on our vehicles. Tune-ups, oil changes, advice on what needs to be done to prevent any issues. My 2005 Honda Accord V6 Hybrid has almost 300,000 miles and it running amazing. Thanks guys. See you soon. Frankie Badillo

We appreciate your kind words, Frankie! It's great to hear that you trust us with your vehicle and that our services have kept your Honda running smoothly. We'll always be here to provide top-notch maintenance and advice. See you soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you, Solomon, for your fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with us. We strive to provide excellent service and exceed customer expectations. If there is anything else we can do for you, please let us know. We value your feedback and look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Supervisor

5

Quick fix and friendly staff. Will come back again.

Thank you, Linli-Z for the awesome review! It's gratifying to know you found our service to be top-notch, and we appreciate your kind words. We look forward to serving you again in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Been bringing my car here for years. They do an excellent job and go above and beyond to get your car fixed. Will definitely recommend you bringing your car here 100%

Thank you, Francisco, for trusting us with your car over the years. It's fantastic to hear that we consistently exceed your expectations. We appreciate your recommendation and look forward to serving you in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your 5-star rating, Prathibha! We are thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Came in for a second opinion after being told that our car urgently needed new front brakes. Talked to Alex and got to see for ourselves that the front brakes were totally fine (he said 90% condition) and to come back in a few months to take another look at the wear on one of the rear brakes. Saved about $1000 compared to the first place, definitely will be back for future car needs. Fast service and Great to talk to an honest person !

Hi Kristen, thank you for the 5-star review! We're glad that we could provide you with an honest assessment of your car's brakes. It's always our priority to ensure our customers receive accurate information and avoid unnecessary expenses. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you, Juan, for giving us a five-star rating! We're thrilled to know that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I bring my car for a oil change at this place, on 8/16/2025. I did drop off around 9:45am. They ask me, if I will wait for it or get a call when is ready. I ask how long it will take, which kind have and idea since I have been a customer for long time. AT 2:30pm, I didn't hear from them, I call and Mike said "oh its the next on line we give you a call when is ready", and at 4:45 I decide to go there and my car was park on the same spot i left on the morning. I get inside and ask for my car if was ready? they look me and said of its the next. I take my keys and leave that place. I paid round trip Uber to my place for nothing.

Dear Hugo, we're sorry to hear about your recent experience. We aim for timely service and clear communication, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll review our processes to ensure this doesn't happen again. Please give us another chance to make it right in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Quality Tune-Up Car Care Center - Fremont (510) 790-0675, Quality Tune-Up Car Care Center - Milpitas (408) 262-3211, Quality Tune-Up Car Care Center - San Jose Bascom (408) 377-4764, Quality Tune-Up Car Care Center - San Jose McKee (408) 923-5430, Quality Tune-Up Car Care Center - San Jose Blossom Hill (408) 629-1371, Quality Tune-Up Car Care Center - San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.