Silicon Valley Auto Repair

I started coming here for my maintenance after my last mechanic retired, mostly due to locational convenience, and here is my impression: overcharging, inconsistent timeframes, empty promises, lack of familiarity with customers, and if you’re a woman prepare yourself for being spoken down to and treated like you’re stupid. The manager has a tendency to respond with “no problem, it’ll be this much, we can get it done in half an hour,” when in reality it actually is a problem (seemingly never has basic parts for the most common car models), it’s going to be way more than quoted, and it’s going to take much much longer (don’t try to come down on a lunch break, you will be late). Sitting in the waiting room you see a lot of other customers being shocked by prices and frustrated by empty promises, and watching other female customers I saw the same talking down to them that happened with me. For example, let’s take my headlight. Over half a year ago I came in for an oil change and asked mentioned that it was going out and wanted it checked. He ended up not checking it at all and it went out completely shortly after. Last month I brought it back for servicing (which cost hundreds more than my last guy) and asked for the headlight to be repaired and he said no worries. I return and he tells me that he looked and he doesn’t have the lightbulb needed and that he needs to order it. Last week I called to ensure that the parts needed were available and that I could get my repair done Monday, they assured me it would be done. Yet on Monday, after having my car for HOURS, they tell me they don’t have the connector necessary and that it can’t be done at all. This is letting me know that over actual months of looking at my car, they have failed to actually look and diagnose the issue itself (as requested) the first two times I asked and wasted my time. These guys are fine for situations where you need an oil change or simple service in a pinch and they’re close by, but I would not recommend them for consistent, trustworthy, especially for women.

Had a driver-side taillight not working in my honda hrv and i ordered a spare part. Didn’t want to replace it myself. Called the shop and they quoted me a low price to replace and got it fixed in a few hours, same day. No surprises and everything well explained. They earned themselves a new customer. Told my friends too !

Wonderful experience! My car was towed in. They sent me a picture as soon as it arrived and kept in in the loop all along the way. This is the second time I used them and they will be my go-to mechanic from now on. I'm very impressed!

I went for an oil change for my car. I asked the manager if I could get FULL synthetic oil, but it wasn't listed on the board. It only had regular oil and synthetic oil. The manager said that FULL synthetic and synthetic oil are the same kind of oil. However, they are not the same. Unfortunately, I didn't have time to shop around for other places, so I had to get the oil change, which I was not satisfied with, and I found the advertising on the board to be very deceiving.

exceptional customer service friendly and professional! thanks Mike!!!!

“I received outstanding service at Quality Tune Up Car Care Center. Marc provided exceptional customer care—he was knowledgeable, honest, and very respectful. The team diagnosed and fixed my car quickly, and the pricing was fair. I’m truly impressed and will definitely return. Highly recommended!” Leila

A pleasant experience for a simple smog check. Quick and simple. Get there early is my only suggestion.

Exceptional service with a smile. I trust Quality! I’ve been a customer for over 25 years. They are knowledgeable, helpful, professional and kind. I highly recommend Quality. Thank you.