They did a smog check and our care failed because they said we needed a catelizer. We got that fixed at a five star auto repair close to our house. Then my husband went to get the smog check again and they said the machine was not working and to come back another day. When we went back, they did the smog check and it failed a second time!! They said they didn't know why and that they would have to do a diagnostic. It should not have failed a second time. This means that their initial diagnosis was faulty and it should have been done the first time! Wasted time and more wasted money.
Ingrid, Sorry for any misunderstanding, we only performed your smog check, we did not perform or charge you for a diagnostic service for your smog check failure. We do not recommend any repairs or parts replacement without a diagnostic service. We are a State of California Star Certified Test and Repair Smog Check Station for a reason. Our technicians specialize in diagnosing and repairing vehicles that fail smog checks. Unfortunately we only tested your vehicle, so we cannot tell why you vehicle failed again for nox after your own mechanic diagnosed and repaired your vehicle. Our diagnosis and repairs are guaranteed for 12 months or 12,000 miles. Maybe your mechanic has a guarantee as well. We wish you good luck in getting your vehicle passing the smog test. We're here for you if you need us. Thanks, The Quality Tune Up Car Care Team
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