Let our happy customersDo the talking
They Ruined My Brakes! Avoid this place at all costs. I brought my car in for what was a minor brake issue — it was running fine, just making a loud squeaking noise when I pressed the brakes. They quoted me about $1,500 to replace the front brake pads, rear brake pads, and brake shoes. I agreed to pay that, expecting the issue to be resolved. The very next day, after picking up my car, the brakes completely stopped working. When I tried to reverse out of my garage, the brake pedal went all the way down and the car wouldn’t stop. I had to quickly throw it into park to avoid hitting another car!! My brakes were functioning before I took my car to Quality Tune Up, and now they don’t work at all. I’m now missing work and have to pay another mechanic to fix their mistake. This shop is completely untrustworthy and careless — do yourself a favor and take your car somewhere else!!
Lisa, We take any concern involving a vehicle’s braking system very seriously. However, several statements in this review do not accurately reflect what was recommended, what was performed, or what you actually paid. During our inspection we recommended brake service for both the front and rear. The estimated cost to complete the recommended front pads and rotors and rear shoes and drums would have been approximately $900 to $1,000, not $1,500. You did not authorize all of the recommended work. We performed only the authorized front brake pads and rotors, and the actual invoice totaled $451.81. When the vehicle returned the following day with a brake pedal concern, we found an issue with the master cylinder. The master cylinder was not replaced or serviced during the original front brake repair. Nevertheless, we replaced it at no charge to you in an effort to take care of the situation. We understand how concerning it is to experience a brake pedal going to the floor, and we do not minimize that concern. However, stating that approximately $1,500 was paid for front and rear brake repairs and that we “ruined” the brakes does not accurately reflect our documented repair history. We stand behind the work we performed and the steps we took to address your concern when the vehicle was brought back to us. Thanks, The Quality Tune-Up Car Care Team
Getting my Hybrid smogged was quick and efficient.
Went to get my check engine light fixed. Payed 1200, for the issue to get fixed only for light to come back the next day. I come back in person to bring my car just for them to tell me the repair is around 3400. It’s absolutely ridiculous coming in the first time when they were just going to give me another car quote and then not even give partial refund. But their solution was “ a discount for next time”? Absolutely horrible solution for the same company who couldn’t fix the problem in the first place. I’m also a student and repairing my car wasn’t cheap initially but to scam me out of my money is crazy and unethical business.
Clean friendly environment. Quick work
David, thank you for the great review! We’re glad you appreciated our clean, friendly environment and quick service. We look forward to welcoming you back! Thanks, The Quality Tune-Up Car Care Team
Called on a busy weekend and Harpreet delivered. Brakepads/rotors replaced same day at a reasonable price compared to competitors. Will be coming again
Jinsung, thank you! We’re glad Harpreet could arrange your brake pad and rotor replacement the same day at a reasonable price. We appreciate your trust and look forward to seeing you again. Thanks, The Quality Tune-Up Car Care Team
Fernando and Sukhi helped me with the smog certification requirements for my car. I went in on a Wednesday afternoon after 2pm. They completed my job within half an hour. Many thanks to them for their friendly and professional service. Their location is convenient, near Camden Avenue and Bascom Avenue, not far from the Camden Avenue 17N exit.
Allison, thank you! We’re delighted Fernando and Sukhi provided friendly, professional service and completed your smog certification so quickly. We appreciate your kind words and look forward to serving you again. Thanks, The Quality Tune-Up Car Care Team
Great service and great people. Explaining everything and price was very fair.
Yishai, thank you! We’re glad our team explained everything clearly and provided fair pricing. We truly appreciate your kind words and look forward to welcoming you back. Thanks, The Quality Tune-Up Car Care Team
Thank you for the 5-star rating, Bharath! We truly appreciate your support and look forward to welcoming you back. Thanks, The Quality Tune-Up Car Care Team
Got me in just before closing. Fast and efficient service.
Kimberley, thank you! We're glad we could get you in before closing and provide fast, efficient service. We appreciate your kind words and look forward to welcoming you back. Thanks, The Quality Tune-Up Car Care Team
i’ve probably been here a half dozen times in the last 15 years. i keep going back since it’s convenient, fair prices, and no games. recommended.
Brian, thank you for your loyalty over the past 15 years! We’re glad our convenient location, fair pricing, and straightforward service keep bringing you back. We truly appreciate the recommendation and look forward to seeing you again. Thanks, The Quality Tune-Up Car Care Team