I chose this shop based on its positive reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. So overpriced, 300%! Got ripped off Unfortunately, this experience has made it definitely that I will not return for future service.
Jason, thank you for taking the time to share your feedback. We’re glad to hear the repair was completed properly and that you appreciated our straightforward approach without unnecessary recommendations. We understand your concerns regarding pricing. Our labor rates reflect the rising cost of employing skilled, certified technicians and operating a professional repair facility in the Bay Area. We work hard to remain competitively priced with other professional repair facilities while offering a lower cost alternative to dealership service departments. Every repair we perform is backed by our 12 month/12,000 mile warranty, giving our customers added confidence that we will stand behind our workmanship. We appreciate you giving us the opportunity to service your vehicle and are sorry to hear we did not meet your expectations. We wish you the very best with your vehicle. Thanks, The Quality Tune-Up Car Care Team
Response from Quality Tune Up Car Care Center