SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3134 reviews
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Let our happy customersDo the talking

5

Excellent service. The staff was amazing. They help resolve my issue in less than 20 mins. Keep up the work. Ms. Brown

Dear Ms. Brown, thank you for your excellent review! We're thrilled to hear that you had a great experience with our team and that we were able to resolve your issue quickly. It's always our goal to provide exceptional service to our customers. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Best service, transparency and timeliness from an auto shop that I've had in 15+ years. Marc really tries to take care of everyone who comes through and is very responsive. He gives courtesy calls when work is finishing up so you know when to pick up your car. His estimates for how long the work will take and the potential upcoming repairs are accurate and honest.

Thank you, Oliver, for sharing your amazing experience! We're thrilled to hear that you appreciated our commitment to providing transparent and timely service. It's fantastic knowing that you were impressed by Marc's dedication and responsiveness. We aim to ensure our customers are well-informed, and we're pleased you found our estimates accurate and honest. We look forward to providing you with exceptional service for many more years! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Came here for a smog check on my Lexus reasonable price and they did it super quick.

Thank you for choosing our shop for your smog check, Kevin. We're thrilled that you found our service to be quick and reasonably priced! If there's anything else we can assist you with, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
2

Taking my vehicle for what was like a some sort of fan noise when I explained the problem they didn't really seem to have an idea so we took a short ride together to explain to him the noise. Said he would diagnose and only be charges $80 for it after two hours away. He said it was my breaks. It would be a $1600 job. I told him if that would clear out the noise he assured me yes I told him go ahead after 4 hours vehicles ready you assured me the noise was gone. The next day the noise was still there. I called. He told me to bring it in for another check up. He told me there was nothing wrong on his part. He did the job. I told them how the noise was still there that we originally heard together, I asked for the diagnosis in the first place Never really gave me anything. All he said was they were gonna need another part to fix, but he wouldn't be able to give me a set date for it told me he would call me next week for it and never received a call. Also, avoiding my calls now very disappointed.

Dear Daniel, we are sorry for the trouble and inconvenience. Let's resolve this issue as soon as possible. Please give us a call at 408-557-8157 so that we can arrange a time for you to come in and properly diagnose the remaining noise on your vehicle. We'll make sure to provide you with the necessary information and address any concerns you may have. Thank you for your patience. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Excellent service!! Had a very pleasant oil change experience, staff is amazing! Brandon told me it would take 20 minutes and was done in 10, and I saw how he checked other car parts, checked tires, and parts under the car. On top of that he applied coupon for me. Will absolutely be goin back!

Thank you for the awesome review, Mathe! We're ecstatic to hear about your fantastic experience with our excellent staff, especially Brandon. Your satisfaction is our top priority, and we're thrilled that we exceeded your expectations. Don't hesitate to reach out if you have any further questions or need assistance. We look forward to your next visit! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you, Rex, for leaving us a 5-star rating! We are delighted to see that you had a positive experience with us. If you have any suggestions on how we can make your next visit even better, please let us know. We look forward to serving you again soon! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Was fast and easy, you pull into the garage! Staying in your car the tech comes up you order what service you want they add jt up tell you the cost. Ok and they work on your cat oil change were talking 25 mins, they reset the car and I paid and left easy come serviced and on my way!

Thank you for the 5-star review, Andyn! We're thrilled to hear you had a fast and convenient experience at our garage. Our team is dedicated to providing efficient service while ensuring your satisfaction. We appreciate your feedback and look forward to serving you again in the future! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

We appreciate your 5-star rating, Rosana! It's great to hear that you had a positive experience with us. Let us know if there's anything else we can do for you.

Response from Quality Tune Up Car Care Center
1

The owner was dishonest and rude as hell! Did the fuel system cleaning as recommended, which cost me several hundred bucks but ruined my fuel economy. Went back there to ask for repair. Instead of taking a look at the car, he just yelled at us and said that we wouldn’t be able to prove it’s caused by the service. He then told us to get out of his way. Don’t trust this business!!!!

Dear G C, thank you for bringing this to our attention. We are sorry to hear about your negative experience. We strive to provide excellent service and we apologize if we fell short. Please know that this behavior is not tolerated and we will make sure it is addressed. We want to make things right, so please contact us at your convenience so we can further discuss and resolve the issue. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Great service! Had a windshield wiper that wasn't working properly; they were able to fix it and also get the wiper fluid working again, all within 5 minutes. They were kind enough to have had it done free of charge. Will definitely check here again if my car needs maintenance!

Thank you for sharing your positive experience, Bruce! It's great to hear that you were satisfied with our service. We take pride in our efficiency and customer satisfaction. Don't hesitate to reach out if you need any further assistance with your car maintenance. We'll be here to help! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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