SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

1

We have been 4 times on Bascom location 1st time the car came out more broken. We thought this was just a coincidence- It can happen and let it repair ($$$$) somewhere else because my son lived not around here and almost k… the car by driving home. Last week was the second time and after in my opinion a much too expensive brake exchange and a SERVICE. Two other parts in the car were broken. 3rd time: They did NOT find an entire day long why the car was overheating- my other son found out after piking up. 4th time after my son said what was wrong: Unfriendly response and they denied everything, the repair would be an additional 600 dollars. We took the car and drove slowly away even they offered us to reduced the repair cost to 350 dollars. We don’t trust them to do anything else on this car anymore. Either they have no knowledge about German cars and damaging accidentally other parts or they do it on purpose. Both do NOT show quality and professionalism. Fazit: high chance to pay much more than expected… with unfriendly staff - no thanks

1

Twice now my car has come out worse than it went in. The first time I gave them the benefit of the doubt, things happen. But after this second experience, I can confidently say I’ll never be returning, and I strongly recommend others steer clear. I brought my car in for a basic brake replacement and service, and when I got it back, the engine overheated, the AC stopped working, and it drove poorly. After inspecting it myself, I found that the driver-side radiator fan wasn’t spinning at all, and the coolant was overfilled (yet they deny they touched it), which can cause serious engine damage. The car was fine before and the issue began immediately after their service. When I brought it to their attention, they completely denied responsibility not even identifying the cause of the overheating until I had diagnosed it myself and had to tell them — but then they quoted me over $600 to fix the issue they claim they didn’t cause. It’s not just disappointing — it’s shady. Be careful bringing your car here. If it breaks afterward, you’ll be on your own.

5

They did a great job! I got a fair price up front, they were very professional, and the work was finished quickly. I am very happy with my servixe!

5

Quick easy and helpful

5

My experience with the mckee road shop has been great. They replaced an old engine with a new/used engine for me that I provided. With these type of big jobs you have hiccups and setbacks but all in all I'm impressed on how they handled it and their professionalism. I have been back for more work on an ac system and look forward to them servicing my fleet. I would not hesitate to trust them with automotive work on your car and their team. I believe them to be honest and understand they want to provide good professional work. Thanks Quality Tune-up!!

5

Mark and his team are professional. They are highly skilled and take good care of their customers. Ive been going to quality for close to 30 years and have never been disappointed.

5

It was very pleasant and the mechanic was professional and polite. I would recommend this business anyday.

5

Excellent service

5

Fast service and friendly people and great customer service.

5

Great service. Very efficient and friendly! Highly recommended!!!

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