Silicon Valley Auto Repair

Dear Jeanette, thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Suki and our team. We strive to provide open communication and top-quality service for your vehicle. Don't hesitate to reach out if you need any further assistance. Thank you for choosing us! The Quality Tune Up Car Care Team

Thank you, Edward, for sharing your positive experience with our team! We're glad to hear that our service met your expectations. We hope to see you and your mom's Honda Accord again in the future! Thanks, The Quality Tune Up Car Care Team

Bhaskar, Thank you for taking the time to leave feedback. We reviewed our records and were unable to find your name or a matching repair that reflects the pricing you mentioned. Because of this, we would really appreciate the chance to confirm the details and make sure this review is connected to the correct shop. We also want to share that our pricing is competitive with other reputable repair facilities in the area. We may not always be the lowest price, but we use quality parts and every repair we perform is backed by a 12 month or 12,000 mile warranty. Quality Tune Up has been standing behind that warranty for more than 50 years, and we take a lot of pride in that level of consistency and customer trust. If you did have work completed with us, please contact the shop directly so we can review your invoice together and address your concerns properly. We are always here to help. Thanks, The Quality Tune Up Car Care Team

Thank you for sharing your feedback. We understand your concerns regarding both the additional charge and the employee interaction you described. For larger or lifted trucks like your Silverado, we apply an extra fee because our lifts cannot safely raise those vehicles and the work must be performed on the ground. This process requires more time, additional labor, and specialized handling, which is why the charge applies. As for the issue of an employee leaning on your fender, we will be addressing this directly with our team. It does not reflect the level of care or professionalism we expect, and we appreciate you bringing it to our attention. Thanks, The Quality Tune Up Car Care Team

Thank you, Frederick, for being a loyal customer! We're thrilled to hear that our service has consistently met your expectations for many years. Your compliments about our friendly demeanor, professionalism, and efficiency mean a lot to us. We look forward to continuing to serve you with the same top-notch service in the future. Thanks, The Quality Tune Up Car Care Team