SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

2876 reviews
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Let our happy customersDo the talking

5

Thank you for your positive feedback, Mubarka! We're thrilled to hear that you had a great experience with us. We strive to provide excellent service to all our customers, and we're glad to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
2

Quality Auto Tune Up gave my car a seemingly satisfactory oil change that coincided (?) with a new issue. They provided an ineffective fix before reporting they actually could not fix the new problem. I ended up having to repair it on my own in what ended up only taking 15 minutes and a couple screws. More details: The day after an oil change, the splash shield detached from my car’s underside, dragging on the highway until I wedged it back as a makeshift fix. I returned to the garage that afternoon. They prioritized my car (which I appreciated) but said there was an issue with old clips which they did their best to fix. That same evening the splash shield fell down again on the highway while my wife was driving to the airport. Returning to the shop the next day, they told me the issue was totally coincidental (had nothing to do with the oil change) and they could not fix it without ordering a brand new splash shield, but that they would remove it entirely if I waited a few hours and paid a $50 lift fee. I decided I no longer wanted to be a customer, left, and lay down in the parking lot to check out the situation myself. I discovered the shield was plainly missing two screws. After a little internet searching, 10 minutes at an auto shop, and more laying on my back in a parking lot I had everything fixed myself. Even if the splash shield issue was coincidental, I found overall service to be ineffective, inattentive to detail, and unhelpful for repairing a car my family relies on. Other reviews are more positive and the shop is routinely crowded with long waits so maybe they are just overworked? Either way, I will be trying other garages before I come back.

Thank you for the detailed review, Nick. While it sounds like the timing was frustrating, we appreciate you acknowledging our team prioritized your visit and made an effort to assist. We understand your decision to explore other options and value the feedback as it helps us continue to improve our service and communication. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I’ve been to Mark and the crew a few times now and you know why…HONESTY. I told my daughter to take her truck because it was making a rattling sound and she needed the oil changed. The rattling was just a loose piece of metal they fixed at no charge. No made reasons to get more money. The first time I went to Mark was for my Armada that was blowing hot air on the passenger side. We couldn’t find the part we needed anywhere but they were able to get it working AT NO CHARGE. Mark told me I still needed the part but it lasted a whole year. If you need a mechanic you can trust, look no further Quality on Winchester is the place.

We are delighted to provide honest and quality service to our customers. Thank you for choosing us and for recommending our shop. We aim to continue exceeding your expectations whenever you need an auto mechanic you can trust. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Good job on my car fixing the starter and putting on new tires. Very satisfied

Thank you Kenneth for your kind feedback! We take pride in providing top-notch service and are thrilled to hear that you are happy with your recent experience. If there's anything else we can help you with, please don't hesitate to reach out! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Suki and the crew at quality are the best. Fair prices, great service, and very responsive to any questions...

Thank you, Dan, for your awesome 5-star review! We're thrilled to hear that Suki and our team provided you with outstanding service. Should you have any more questions or need assistance, don't hesitate to reach out. We're always here to help! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Dear Ermylaine, thank you so much for your glowing 5-star rating! We are delighted to know that you had a positive experience with us. We work hard to provide top-notch service and make our customers' satisfaction a priority. If there's anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Mike and Debra are the best. Friendly and professional . I completely trust them which is rare for me with mechanics because I know little about cars engines.

Thank you for the amazing 5-star review, Ernie! We're thrilled to hear that Mike and Debra provided you with such a pleasant and trustworthy experience. They take pride in their professionalism and approachability. If you ever have any questions or concerns, don't hesitate to reach out. We appreciate your ongoing trust in us!

Response from Quality Tune Up Car Care Center
5

I was seen to immediately when I arrived for a smog test. A great $40 deal for smog. Highly recommend

Thank you for choosing our smog test service, Justin! We're glad you had a great experience and appreciated our affordable pricing. We strive to provide efficient and quality service to all our customers. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

The other day I had fan belt that wouldnt shut off after I killed the engine.I went to quality tune up directly.They had me out of there within an hour!! Thankyou!!!

Thank you, Brett, for taking the time to leave us a 5-star review! We are pleased to hear that we were able to quickly resolve the issue with your fan belt. We strive to provide efficient and reliable service to all of our customers. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Project completed in timely manner! Mechanic was a gentleman & respectful.

Thank you for your wonderful review, Carol! We're thrilled to hear about your positive experience with our team. Providing timely and respectful service is our top priority. If you have any more feedback for us, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.