I went for an oil change for my car. I asked the manager if I could get FULL synthetic oil, but it wasn't listed on the board. It only had regular oil and synthetic oil. The manager said that FULL synthetic and synthetic oil are the same kind of oil. However, they are not the same. Unfortunately, I didn't have time to shop around for other places, so I had to get the oil change, which I was not satisfied with, and I found the advertising on the board to be very deceiving.
Phong, thank you for taking the time to leave a review. We're sorry to hear there was any confusion during your visit, and we appreciate the opportunity to clarify. When our menu board lists Synthetic, it refers to full synthetic oil. The only time it would be something different is when it’s specifically labeled as a Synthetic Blend. That said, we completely understand how the wording may have caused uncertainty, and we appreciate your feedback. We’ll take a closer look at our signage to ensure it’s as clear and informative as possible moving forward. Our goal is always to provide honest, high-quality service and transparent communication. If you have any remaining concerns or would like to speak with our team directly, we’d be happy to assist. Thanks, The Quality Tune Up Car Care Team
Response from Quality Tune Up Car Care Center