Usually it takes two hours or less to do an oil change. This time it took over three hours. They don’t do appointments so it is walk in only and they did not take them in order either. About 4 people who came after me had their cars worked and left way before me. I had to ask them twice and it was always yours is next but was never the next. I gave been going here for awhile but will now reconsider because more than three hours and $155 for an oil change is too much
Gnei, thank you for being a loyal customer—we’re sorry to hear that this visit didn’t meet your expectations. We operate on a first-come, first-served basis, and services that require a lift, like oil changes, are handled in the order received. Services that don’t require a lift, such as smog checks, are completed separately but also in order. This is why some vehicles may have been completed ahead of yours. We understand your frustration and appreciate your feedback as we continue working to deliver a smoother and more transparent experience. Thanks, The Quality Tune Up Car Care Team
Response from Quality Tune Up Car Care Center