SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3172 reviews
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Let our happy customersDo the talking

4

I have been done my oil changed here a for years this place do a good service in oil change, except for today 8-15-2025, I drop my car for oil change they as me if I will wait for it or if I like to get a call when is done, which a choice for a call, I ask how long will take done they said about 3 hours, I drop my car at 09:45 am and a our 2:30pm I give them a call if my car was ready, they said or we will give a call when is ready, that was already a long time waiting for a oil change, finally I drove and pay a Uber to get there and it’s was 4:45 pm and my car never was done, really bad customer service I took my car and leave with out service dome, technically they make me waste all day. Form now on I don’t recommend this place

Dear Hugo, it's disappointing to learn about your recent experience. We apologize for the inconvenience caused due to the delay. Please be assured that this is not reflective of our usual high standard of service. Your feedback is valuable, and we'll use it to improve our processes. We hope you'll give us an opportunity to serve you better in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

A few weeks ago, Mike and Debra saved the day. Hours into a long road trip, my car was shaking and making noises and I thought it was going to need major repairs that would prevent me from finishing my trip. Luckily they were still open and took the car in. They discovered an urgent issue making a tire unsafe to drive on, referred me to a nearby tire shop they trusted and even knocked down the diagnostic fee. I was able to get back on the road safely and I appreciate that I was able to count on them during this emergency.

Dear Max, thank you for your amazing review! We're thrilled you had such a positive experience with Mike and Debra. We'll be sure to pass along your kind words. It was our pleasure to help you get back on the road safely. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Not the cheapest but reasonable. Given the speed and quality of the service, I think it worth the 5 stars. All their locations have great reviews.

Thank you for your fantastic review, Charles! We're elated to hear that you found our service worthwhile. We appreciate your kind words and are delighted that you're satisfied with our speed and quality. Thank you for choosing us! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Great experience, thank you!

Thanks for the 5-star review, Doris! We're thrilled to hear that you had a great experience with us. We strive to provide excellent service to all of our customers. If you ever need anything in the future, don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

Very disappointed with their service. I called them before going in about tire rotation and basic fluid top-ups and they said yes they will top them off for me. But when I went in, they sent me to someone else for the services in their premise. When I told these guys i need top-up they said go talk inside. So i went in and the owner was there he said we dont do top-ups. I confronted him about the call and his attitude was very rude and said well I am the owner and we dont do that!! Thanks for wasting my time.

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Response from Quality Tune Up Car Care Center
5

Marc and his team of mechanics are amazing! They are knowledgeable and efficient. First time servicing my BMW outside a dealership, and they got it done neatly. Will come back. Thank you!

Thank you, Charles, for the fantastic review! We are thrilled to hear that you had an exceptional experience with our team. We pride ourselves on providing knowledgeable and efficient service to all our customers. It's wonderful to know that we met your expectations and that you would choose us again. Looking forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for the 5-star rating, Gary! We are thrilled to see that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

Bad customer service and experience not recommended

MR, thank you for sharing your feedback. We’re sorry to hear about your recent experience, as we always aim to provide excellent service and a positive visit for every customer. We’d like to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to our corporate office at [email protected]. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I love these guys. they are professional and honest. They never try to trick the customer to do unnecessary maintenance. Jobs are always done effectively. Hard to find these days.

Thank you for your fantastic review, CF! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing honest and professional service while ensuring your vehicle's needs are met. We appreciate your kind words and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your 5-star rating, Michael! We're thrilled to know that you had a positive experience with us. We strive to provide excellent service to all our customers. If you have any further feedback or if there's anything else we can assist you with, please let us know. We're here to help! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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