SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3682 reviews
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Let our happy customersDo the talking

5

Thank you for your 5-star rating, Kainday! We're thrilled to hear that you had a positive experience with us. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

We brought my daughter’s car in yesterday for a smog check. I was very happy with the service. The mechanic was very friendly and he did an excellent job. I didn’t have to wait.

Thank you for the fantastic five stars, Linda! We're thrilled you appreciated our top-notch service and friendly team. Remember, we're here for all your automotive needs! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I chose this shop based on its positive reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. Unfortunately, this experience has made it definitely that I will not return for future service.

Jason, thank you for taking the time to share your feedback. We’re glad to hear the repair was completed properly and that you appreciated our straightforward approach without unnecessary recommendations. We understand your concerns regarding pricing. Our labor rates reflect the rising cost of employing skilled, certified technicians and operating a professional repair facility in the Bay Area. We work hard to remain competitively priced with other professional repair facilities while offering a lower cost alternative to dealership service departments. Every repair we perform is backed by our 12 month/12,000 mile warranty, giving our customers added confidence that we will stand behind our workmanship. We appreciate you giving us the opportunity to service your vehicle and are sorry to hear we did not meet your expectations. We wish you the very best with your vehicle. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I chose this shop based on its positive reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. So overpriced, 300%! Got ripped off Unfortunately, this experience has made it definitely that I will not return for future service.

Jason, thank you for taking the time to share your feedback. We’re glad to hear the repair was completed properly and that you appreciated our straightforward approach without unnecessary recommendations. We understand your concerns regarding pricing. Our labor rates reflect the rising cost of employing skilled, certified technicians and operating a professional repair facility in the Bay Area. We work hard to remain competitively priced with other professional repair facilities while offering a lower cost alternative to dealership service departments. Every repair we perform is backed by our 12 month/12,000 mile warranty, giving our customers added confidence that we will stand behind our workmanship. We appreciate you giving us the opportunity to service your vehicle and are sorry to hear we did not meet your expectations. We wish you the very best with your vehicle. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I chose this shop based on its fake positive reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. So overpriced, 300%! Got ripped off Unfortunately, this experience has made it definitely that I will not return for future service.

Jason, thank you for taking the time to share your feedback. We’re glad to hear the repair was completed properly and that you appreciated our straightforward approach without unnecessary recommendations. We understand your concerns regarding pricing. Our labor rates reflect the rising cost of employing skilled, certified technicians and operating a professional repair facility in the Bay Area. We work hard to remain competitively priced with other professional repair facilities while offering a lower cost alternative to dealership service departments. Every repair we perform is backed by our 12 month/12,000 mile warranty, giving our customers added confidence that we will stand behind our workmanship. We appreciate you giving us the opportunity to service your vehicle and are sorry to hear we did not meet your expectations. We wish you the very best with your vehicle. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I chose this shop based on its reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. So OVERPRICED 300%! Got ripped off. Unfortunately, this experience has made it definitely that I will not return for future service.

Jason, thank you for updating your review and for taking the time to share your feedback. We're glad the repair was completed properly and that you appreciated our straightforward approach without unnecessary recommendations. We do want to clarify a few points. All of our reviews come from real customers and reflect their actual experiences with our business. For more than 50 years, we've earned the trust of hundreds of thousands of customers by providing honest recommendations and standing behind our work. Our labor charges are calculated using the California Bureau of Automotive Repair's approved labor time guide multiplied by our posted shop labor rate, the industry standard for determining repair labor. Our pricing also includes quality parts, experienced technicians, professional installation, and the confidence of our 12 month/12,000 mile warranty. While we're sorry we didn't earn your future business, we appreciate the opportunity to service your Honda and wish you safe travels. Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Oil change, quick and easy and very helpful, my new go to place

Thank you Corey for choosing us as your go-to place! We're happy you had a smooth and helpful experience with us during your oil change. We look forward to serving you again! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for leaving us a 5-star rating, Kim! We're glad to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to seeing you again soon! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Great service, knowledgeable staff, price point regarding parts and labor very good.

Thank you for the kind words, Terrence! We strive to provide exceptional service and value to our customers. We're thrilled to hear that you had a great experience with our knowledgeable staff. If there's anything else we can do for you, please don't hesitate to reach out.

Response from Quality Tune Up Car Care Center
5

Thank you for your 5-star review, Don! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to serving you again soon! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
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