SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

5

I was there for a small check. And thought they were efficient incomplete and I passed. It was and we were all surprised.

Thank you for your kind review, David! We're glad to hear that you had a positive experience at our company. Your satisfaction is our top priority, and we're always here to help. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Staff was very helpful explaining the issue and resolving my problem. I’ve used this shop for repairs and smog check and have been satisfied with the service

Thank you for your feedback, Bill! It's rewarding to hear that our staff provided excellent service. We're grateful for your continued support and look forward to serving you again in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your 5-star review, Ryan! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to exceed your expectations, please let us know. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Excellent service

Thank you for the great feedback, Normando! We're thrilled to hear that you had an excellent experience with our service. We aim to provide top-notch service to all our customers, and we're glad that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out!

Response from Quality Tune Up Car Care Center
5

Thank you for your five-star rating, Linda! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. If there is anything else we can do to assist you, please don't hesitate to reach out. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for the 5-star rating, Michael! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better in the future, please let us know. Thanks again for choosing our company! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Fast and great service.

Thank you for the glowing 5-star review, Frank! It's fantastic to hear that you had a fast and great service experience with us. We pride ourselves on delivering top-notch service to all our customers, and your feedback is truly appreciated. If you have any further questions or need any assistance, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

The wait for oil change was only 5 minutes. Fast and efficient!

Thank you for the excellent review, Lisa! We strive to make your experience as efficient as possible and we're glad to hear that we succeeded. See you next time! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

They seem like nice guys but over promised and under delivered. I brought this car in because I had a p0420 code after having my exhaust system changed. I wanted them to check for leaks, the oxygen sensor output and the efficiency of the catalytic converter. They told me they would do that and to come back in two hours. I came back in two hours and they told me I needed a new cat. When I asked them how they knew that, they said because they scanned it and I had a p0420 code. I already knew that. They didn't do any of the diagnostics they said they would do and when I asked them why, they said it takes more than two hours. That's not what they told me when I dropped off my car. They wasted two hours of my day.

Al, Thank you for your feedback. We’re sorry your experience didn’t meet your expectations and appreciate you taking the time to share it. Our goal is always to deliver thorough, honest service with clear communication. In this case, our technicians did begin tracing down potential exhaust leaks and testing the oxygen sensors, as discussed. However, the full diagnostic process required more in-depth testing and additional time beyond the initial two-hour estimate. When you returned and preferred not to wait any longer, we agreed to stop the work, return your vehicle, and did not charge you for the over two hours of technician labor that had already been invested. We understand how valuable your time is and regret any inconvenience caused. If you ever choose to revisit this issue, we’d be happy to assist further. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

this place is great excellent service always on time or early with the service and very friendly

Thank you, Tess, for the kind words! It's fantastic to hear that you had a great experience with us. We strive to provide excellent service with a friendly touch, and we're thrilled that we hit the mark for you. We look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.