Bad customer service. I went because my car was bringing up an error warning but I couldn't tell what was wrong. I handed the worker my keys and he did his thing. After that, he just walked away without telling me what was wrong or that he was done. I followed him because I had handed him my keys and I expected him to hand them back. He said he had left them in the car. I found it disrespectful that he wasn't communicating. It might have been discrimination because I'm a black woman, but I don't know. When I got back to my car the mat had gum that was probably under his shoe. He didn't charge me but the experience was disappointing.
Tamaro, we’re sorry to hear that your visit felt disappointing. That’s not the experience we aim to provide. Our technician did check your vehicle and communicated that the check was complete, placing the keys back inside the car. If that was not clear in the moment, we regret any misunderstanding. Clear communication and professionalism are standards we take seriously and will continue reinforcing with our team. We also strive to keep every vehicle clean and respected while in our care. If something was brought into the vehicle unintentionally, that is certainly not our standard. Although we did not charge for the vehicle check, we understand that the overall experience matters. We remain committed to providing respectful, professional service to every customer who visits us. Thanks, The Quality Tune-Up Car Care Team
Response from Quality Tune Up Car Care Center