SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3107 reviews
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Let our happy customersDo the talking

4

I have been done my oil changed here a for years this place do a good service in oil change, except for today 8-15-2025, I drop my car for oil change they as me if I will wait for it or if I like to get a call when is done, which a choice for a call, I ask how long will take done they said about 3 hours, I drop my car at 09:45 am and a our 2:30pm I give them a call if my car was ready, they said or we will give a call when is ready, that was already a long time waiting for a oil change, finally I drove and pay a Uber to get there and it’s was 4:45 pm and my car never was done, really bad customer service I took my car and leave with out service dome, technically they make me waste all day. Form now on I don’t recommend this place

Dear Hugo, it's disappointing to learn about your recent experience. We apologize for the inconvenience caused due to the delay. Please be assured that this is not reflective of our usual high standard of service. Your feedback is valuable, and we'll use it to improve our processes. We hope you'll give us an opportunity to serve you better in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

Bad customer service and experience not recommended

MR, thank you for sharing your feedback. We’re sorry to hear about your recent experience, as we always aim to provide excellent service and a positive visit for every customer. We’d like to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to our corporate office at [email protected]. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I have been coming to the Bascom location for the last 10 years. The owner and staff immediately diagnose the issue, and resolve it promptly. They never try to upsell me, and always are respectful and do not overcharge. I never hesitate to reccomend this business to friends and others when I hear they are having car issues.

Thank you M. P.! We're grateful for your loyal support over the last decade. Knowing that our commitment to honest service and fair pricing continues to earn your trust is tremendously rewarding. Your recommendations mean the world to us. We look forward to serving you for another 10 years and beyond!

Response from Quality Tune Up Car Care Center
5

Took my vehicle in for a smog check. Sukhi was very polite and respectful. Test was completed in 20 min.

Thank you, Louis, for leaving us this great review! We pride ourselves on providing efficient and courteous service, so it's wonderful to hear that Sukhi met your expectations. We hope to see you again for your future automotive needs. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

We have been 4 times on Bascom location 1st time the car came out more broken. We thought this was just a coincidence- It can happen and let it repair ($$$$) somewhere else because my son lived not around here and almost k… the car by driving home. Last week was the second time and after in my opinion a much too expensive brake exchange and a SERVICE. Two other parts in the car were broken. 3rd time: They did NOT find an entire day long why the car was overheating- my other son found out after piking up. 4th time after my son said what was wrong: Unfriendly response and they denied everything, the repair would be an additional 600 dollars. We took the car and drove slowly away even they offered us to reduced the repair cost to 350 dollars. We don’t trust them to do anything else on this car anymore. Either they have no knowledge about German cars and damaging accidentally other parts or they do it on purpose. Both do NOT show quality and professionalism. Fazit: high chance to pay much more than expected… with unfriendly staff - no thanks

1

Response from Quality Tune Up Car Care Center
5

They did a great job! I got a fair price up front, they were very professional, and the work was finished quickly. I am very happy with my servixe!

Thank you, Christian, for choosing our services! We're thrilled to hear that you're happy with your experience. Providing fair pricing, professional service, and efficient work is what we strive for. If there's anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Fast service and friendly people and great customer service.

Thank you for your kind words, Nasrin! We're thrilled to hear that you had a positive experience with us. Providing fast and friendly service is our top priority. If there's anything else we can assist you with, please don't hesitate to reach out! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Great service. Very efficient and friendly! Highly recommended!!!

Thank you for this amazing 5-star review, Anna! It's wonderful to hear that you had such a positive experience with us. Providing efficient and friendly service is something we strive for, so it's great to know that we succeeded in meeting your expectations. We appreciate your recommendation and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Very professional, helpful , and fast

Thank you, Miriam, for the fantastic review! We're thrilled to hear that you found our service professional, helpful, and fast. Providing top-notch customer satisfaction is always our goal. We appreciate your kind words and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Conveniently located on the corner of Camden and Bascom. Very professional and quick. From arrival time to leaving it took 15 minutes. Highly recommended.

Thank you, Gideon, for your glowing review! We're thrilled to hear that you had a positive experience at our convenience store. Providing quick and professional service is our top priority, and we're glad we met your expectations. We appreciate your recommendation and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.