SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

5

Went in for a smog check today - used the online coupon. Great service, also helped with service light.

5

My sister and I took our cars in for oil changes and to check on the off again on again engine light issues(both Nissan's). Thanks to Mr Cheema for addressing our concerns, excellent customer service and getting my rear brakes done. Nissan told me the squeaking in my brakes was a "glitch" and they never felt quite right . Well no squeaking and brakes working better than they ever have. Went here years ago with our Toyota and will now be our go to mechanic.

4

I want to a big "THANK YOU" to Suki and the staff of Quality Tune Up Car Care Center of taking really good care of my car in the past 4 years. They fixed all my problems and at the same time keep the price affordable. The reason I gave only 4 stars out of 5 is on a few occasions I asked: "How did you fix it?" or "What was the fix to the problem". Suki's brother became either really defensive or sarcastic with his answers. He seemed as if I have just insulted him. I think perhaps there is a cultural difference here. I asked such questions because I am a tinkerer and I want to learn more about cars - I want to learn how things work. I do not have any doubts about their quality of their work or what was involved to fix the issue. Moreover, a conversation between the mechanics and his customers can be considered as just a social exchange to pass the time. Otherwise, it's always going to be: "Here's your key","Sign the receipt", "Thank you", "Bye!". I hope he will understand that.

5

Came in for a quick oil change. Friendly and fast. The mechanic was also friendly to an elderly person and didn't charge him for working on a tire leak. Instead, the mechanic referred the customer to a tire repair specialist.

5

I gave these guys a nightmare of a job to do and they came through for me. 2004 Mazda 6s Alternator replacement. I usually do my own mechanic work but this one was a horribly difficult task due to transverse engine and "fantastic"(sarcasm) engineer design & placement of the alternator in the engine bay with no clearance anywhere around it to remove/reinstall it. I knew this task would be horrible and I warned them prior to starting the job. They agreed to get it done for me by next day, they succeeded and did one better, they stayed beyond closing time and double teamed the job so they could get it back to me the SAME DAY! Now I don't know about you but I call that EXCELLENT customer service and EFFORT on their part to adhere to the gentlemen's agreement we made. I will surely give them my business again when the task is too large, frustrating or beyond my personal mechanic skills from now on. THANK YOU for your hard work and time.

5

They fixed my car!!!!

It's nice we could help, Priscilla, and we’re grateful for your support. Please let us know if you ever need anything. -The Quality Tune Up Team

Response from Quality Tune Up Car Care Center
5

Needed a smog check, got a smog check. Was really quick.

Joshua, we're glad we could get your smog check done so quickly! If you need our services again, we're here for you. -The Quality Tune Up Team

Response from Quality Tune Up Car Care Center
5

Very awesome service. The guys are very professional and friendly.

Henry, we're glad we could help you out! If anything comes up, we're a phone call away. -The Quality Tune Up Team

Response from Quality Tune Up Car Care Center
5

Excellent and quick service. They fixed a problem caused by another mechanic for a very low cost, and explained to me the problem. I am definitely using their services again.

Daniel, we're happy we were able to help you out! Our team is always here to use our combined experience to answer any questions or provide top-tier support for you and your vehicle. Don't hesitate to reach out if there is anything we can do for you! -The Quality Tune Up Team

Response from Quality Tune Up Car Care Center
5

Exceptional customer service!! My dad recommended my boyfriend to take his rv to get it smogged, my dad was right. The owner suhki was so professional, but what I loved is he has his son who os in middle school helping him work. I just admired the dedication his son has and his hard work ethic his dad is showing him. Thank you both so much for making me and my daughter feel so comfortable. Its nice and makes you feel comfortable when the owner conversates with you. His son also gave my daughter his fidget spinner and saif you cab have it. Even taught her how to use it cause she is only 3 with small hands lol. Thank you so much for making me feel welcomed and I will definitely be back. Keep up the great work with your son. Family is everything to me. I will definitely will do business with him again. Professional hardworking and friendly I felt like I've known him for a long time he made us feel very comfortable thank you very much!!

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