SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

2995 reviews
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Let our happy customersDo the talking

5

Been using Quality Tune for so many years. They are very knowledgable and trustworthy and efficient at executing. Great shop to trust your car with.

Michael, thank you for your continued loyalty and trust in our team at Quality Tune! It's fantastic to hear that our knowledge, efficiency, and trustworthiness have consistently met your expectations over the years. We're here to ensure your car receives the exceptional care it deserves, and we'll always be ready to provide it. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your positive feedback, Mubarka! We're thrilled to hear that you had a great experience with us. We strive to provide excellent service to all our customers, and we're glad to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
2

Quality Auto Tune Up gave my car a seemingly satisfactory oil change that coincided (?) with a new issue. They provided an ineffective fix before reporting they actually could not fix the new problem. I ended up having to repair it on my own in what ended up only taking 15 minutes and a couple screws. More details: The day after an oil change, the splash shield detached from my car’s underside, dragging on the highway until I wedged it back as a makeshift fix. I returned to the garage that afternoon. They prioritized my car (which I appreciated) but said there was an issue with old clips which they did their best to fix. That same evening the splash shield fell down again on the highway while my wife was driving to the airport. Returning to the shop the next day, they told me the issue was totally coincidental (had nothing to do with the oil change) and they could not fix it without ordering a brand new splash shield, but that they would remove it entirely if I waited a few hours and paid a $50 lift fee. I decided I no longer wanted to be a customer, left, and lay down in the parking lot to check out the situation myself. I discovered the shield was plainly missing two screws. After a little internet searching, 10 minutes at an auto shop, and more laying on my back in a parking lot I had everything fixed myself. Even if the splash shield issue was coincidental, I found overall service to be ineffective, inattentive to detail, and unhelpful for repairing a car my family relies on. Other reviews are more positive and the shop is routinely crowded with long waits so maybe they are just overworked? Either way, I will be trying other garages before I come back.

Thank you for the detailed review, Nick. While it sounds like the timing was frustrating, we appreciate you acknowledging our team prioritized your visit and made an effort to assist. We understand your decision to explore other options and value the feedback as it helps us continue to improve our service and communication. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Mike and Debra are the best. Friendly and professional . I completely trust them which is rare for me with mechanics because I know little about cars engines.

Thank you for the amazing 5-star review, Ernie! We're thrilled to hear that Mike and Debra provided you with such a pleasant and trustworthy experience. They take pride in their professionalism and approachability. If you ever have any questions or concerns, don't hesitate to reach out. We appreciate your ongoing trust in us!

Response from Quality Tune Up Car Care Center
5

Project completed in timely manner! Mechanic was a gentleman & respectful.

Thank you for your wonderful review, Carol! We're thrilled to hear about your positive experience with our team. Providing timely and respectful service is our top priority. If you have any more feedback for us, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Highly recommend! Customer service was excellent. While I hope they won't see me very often, I am thrilled that I have found a place for car issues and maintenance that I can trust. Thank you!

Thank you for the amazing review, Judith! We're thrilled to hear that you had an excellent experience with our customer service. Trust is essential, and we're glad to have earned yours. If you need any further assistance, don't hesitate to reach out to us. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I have been going to this place for more than 7 years. All the works they have done on my cars have to higher quality and satisfaction!

Dear Kardel, thank you so much for being a loyal customer for the past 7 years! We're thrilled to hear that you're satisfied with the quality of work we provide. We always strive to deliver top-notch service and it's rewarding to know that we've consistently met your expectations. Your continued trust means the world to us.

Response from Quality Tune Up Car Care Center
5

Great service, friendly fast and professional. Always on time and honest pricing.

Thank you, Michael! We're thrilled to hear about your top-notch experience at our company. Providing friendly and professional service is what we strive for, and we're happy to know that we met your expectations. Your satisfaction means everything to us, and we hope to serve you again soon!

Response from Quality Tune Up Car Care Center
5

Thank you for sharing your experience with us, Diane! We are thrilled to hear that you had a positive visit to our company. Our team strives to provide exceptional service to all of our customers. We appreciate your feedback and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Customer service is amazing. We have been going here for couple of years. Trustworthy. Honest team they have here. Thank you again! See you guys soon!

Thank you Es for the fantastic review! We're glad that you've been satisfied with our services over the years. Our team takes pride in providing trustworthy and honest customer service. We're looking forward to seeing you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.