The web coupon said if I made an appointment online, it'd save $3 off my oil change. I made the appointment (as specific as "this afternoon") and called to confirm if they had time for me. They quoted it would take a half hour. I brought it in shortly after noon and Mike welcomed me. When I got to the front desk however, I was told it would be an hour and a half wait..despite the previous phone quote and appointment. So I was on my way out as I had to get to work before their quoted finish time. Mike saw me leaving and asked why. He said they could fit me in before the other work and have me out in a half hour. The back and forth was annoying, but overall I think the work was done well. I was pleased that unlike most places I've taken my car for oil change, they actually look at the recommendations for my specific car (every five months, not three, and 5W-30, not 10W-30). However when I requested the 10W-30 oil, Mike listened and updated the order accordingly. I was in and out pretty quickly and felt heard by Mike. He wanted to make sure I was content with the service.