Let our happy customersDo the talking
I'm absolutely disgusted and disappointed as I'm writing these lines. This repair shop was my place to go for the past 5+ years. I had more than 10 services done at their shop. I always trusted them to be thorough and fair. I'm so sorry that this trust had to run out today. They charged me 330 for a car battery (part only - labor and tax were separate) that I later found out is retailed everywhere for 149, without informing me upfront, and tried to fool me with the 3-year warranty, which is already included by the manufacturer. Now I've begun thinking about how many more times they actually ripped me off, and I didn't find out. I'm escalating this matter to the BAR of California. I'll see what happens next. EDIT: I received a phone call from Mike the next day, offering store credit for my next service, as compensation for my dissatisfaction. I appreciated the gesture and accepted it, and hence changed the rating from 1 to 3 stars. Yet, from now on, I will be more vigilant and will ask for an invoice (including cost estimate, parts and the price per each, part numbers, etc) every time before conducting any non-routine repair and service.
Arman, thank you for updating your review and for taking the time to speak with Mike. We appreciate your loyalty over the past five years and are glad we had the opportunity to discuss your concerns directly. We understand the importance of transparency, and we encourage customers to ask questions about estimates, parts, and repair options so they can make informed decisions. While we may not always be the lowest priced option, we remain committed to using quality parts, standing behind our work, and providing professional service. We appreciate the opportunity to continue earning your trust and thank you for your candid feedback. Thanks, The Quality Tune-Up Car Care Team
Thank you for your 5-star rating, Emily! We are glad you had a positive experience with us. If you have any more feedback or suggestions, we'd love to hear them! Thanks, The Quality Tune-Up Car Care Team
Thank you for the 5-star rating, Ron! We're thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service to all our customers. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon! Thanks, The Quality Tune-Up Car Care Team
I had my vehicle smog checked. There was an expected 3 hour wait when I arrived. The manager agreed to write up the work order, let me keep my car, and phoned me to bring my car back when they were ready to do the smog check.
Thank you for your 5-star review, Jim! We understand that waiting can be inconvenient, so we're glad you appreciated our flexible service. We're here to make the smog check process as convenient as possible. We hope to see you again for any of your automotive needs! Thanks, The Quality Tune-Up Car Care Team
Great customer service.
Thank you for your kind words, Brenda! We're happy to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and we're constantly striving to provide the best service possible. If you have any more feedback or questions, don't hesitate to reach out. Thanks, The Quality Tune-Up Car Care Team
Great price with coupon for smog check. They were friendly, professional and efficient.
Thank you Rebecca for the glowing review! We're thrilled to know that you found our services exceptional and our team friendly and efficient. We put utmost effort into providing the best experience to our customers. We look forward to helping you again in the future! Thanks, The Quality Tune-Up Car Care Team
I’ve been getting smog checks here for 20+ years, and I’m usually in and out in 30 minutes. They’re pretty frank about how your car is hooked up to a machine only for the smog test, so they don’t even really look for things to upsell you on unless you specifically ask for other services. They’re consistently busy with work, and have been family owned for several decades. I’ve been seeing the same fellow here for ages working the office with greasy hands if the usual woman isn’t there that day. One of my neighbors knows the family personally, and says they’re good people who do honest work. Reputation matters and word gets around in more than just digital spaces, even today.
Thank you, Melinda, for being a loyal customer for over 20 years! We're glad you appreciate our honest and efficient smog check process. Our focus has always been on providing top-notch service without unnecessary upselling. It's heartwarming to hear that our family-owned business and dedicated staff have made a positive impression. We agree that reputation and word-of-mouth are invaluable. We look forward to serving you for many more years to come! Thanks, The Quality Tune-Up Car Care Team
20 years of honest car care here. Great guys.
Thank you, Laura, for your 20 years of trust in our car care services! We're delighted to know that you consider our team to be great. Thanks, The Quality Tune-Up Car Care Team
Called in the morning and was able to drop off the car within 15mins and got the car back in 2 hours, they even have a coupon
Thank you for the wonderful review, Dee! We strive to provide efficient service while offering the best convenience to our customers. We're thrilled you had such a positive experience with us! Thanks, The Quality Tune-Up Car Care Team
Easy, just what I needed. Friendly and helpful.
We are delighted to hear that your experience at our company was nothing short of exceptional, David! Providing our customers with a friendly and helpful service is our top priority. So glad we could meet your needs and make your experience easy. We look forward to assisting you again in the future! Thanks, The Quality Tune-Up Car Care Team