Let our happy customersDo the talking
I chose this shop based on its reviews and the service itself was straightforward with no upselling or unnecessary repairs recommended. However, I was very surprised by the pricing for a simple spark plug replacement on my 4-cylinder Honda Accord. The invoice was $275 for four NGK spark plugs plus $180 in labor. While I understand that shops mark up parts and labor, the parts pricing felt extremely excessive compared to the actual retail cost of these spark plugs. The work appears to have been done properly, but I left feeling that I paid far more than I should have for a routine maintenance item. I would strongly recommend getting a detailed quote and comparing prices with other local shops before agreeing to the work. So OVERPRICED 300%! Got ripped off. Unfortunately, this experience has made it definitely that I will not return for future service.
Jason, thank you for updating your review again. We’re glad you acknowledged that the work was performed properly and that our team provided straightforward service without upselling or recommending unnecessary repairs. We understand your concern about pricing, but respectfully disagree that you were “ripped off.” Purchasing parts at retail and installing them yourself will almost always cost less than professional service, just as buying ingredients and preparing a meal at home costs less than dining at a restaurant. Our pricing reflects not only the parts, but professional installation, technician expertise, operating costs, and our 12-month/12,000-mile warranty. Your price was presented and authorized before the work was performed, and we appreciate the opportunity to have serviced your Honda. Thanks, The Quality Tune-Up Car Care Team
Oil change, quick and easy and very helpful, my new go to place
Thank you Corey for choosing us as your go-to place! We're happy you had a smooth and helpful experience with us during your oil change. We look forward to serving you again! Thanks, The Quality Tune-Up Car Care Team
Thank you for leaving us a 5-star rating, Kim! We're glad to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to seeing you again soon! Thanks, The Quality Tune-Up Car Care Team
Great service, knowledgeable staff, price point regarding parts and labor very good.
Thank you for the kind words, Terrence! We strive to provide exceptional service and value to our customers. We're thrilled to hear that you had a great experience with our knowledgeable staff. If there's anything else we can do for you, please don't hesitate to reach out.
Thank you for your 5-star review, Don! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to serving you again soon! Thanks, The Quality Tune-Up Car Care Team
Friendly, and professional service! The team was courteous and the whole process was smooth and hassle-free. The waiting area was clean and comfortable. Great customer service and fair pricing. Highly recommend, and I'll definitely be back!
Thank you for the amazing review, Kannika! We're grateful for customers like you who appreciate our commitment to providing top-notch service. We're here to make your experience as pleasant as possible, from our courteous staff to our comfortable waiting area. We look forward to serving you again soon! Thanks, The Quality Tune-Up Car Care Team
Alma, thanks for rating us 5-stars! We're thrilled to hear you had a great experience with us. If you have any suggestions on how we can make your experience even better, we'd love to hear them! Thanks, The Quality Tune-Up Car Care Team
Just a smog check, Customer service was excellent and finished in less than a hour. 5 Stars!!
Thank you, Veronica, for choosing our company for your smog check. We're glad to know that our customer service impressed you and that we completed the job efficiently. We strive to provide a seamless experience for our customers like you. We hope to see you again in the future. Thanks, The Quality Tune-Up Car Care Team
I have been taking my car here for about two years now. The team here is very kind, hospitable, and knowledgable when it comes to providing my car with the upmost quality and care. I have come here for oil changes, tire rotations, and even having my alternator fixed. They always provide the best service! It's very hard to find mechanics you can trust and I would recommend the team here to anyone! 5 stars
Thank you for your continuing trust in us, Tanisia! We're thrilled to know that our team has consistently provided you with excellent service over the years. It's our mission to deliver top-quality care for your vehicle, whether it's an oil change, tire rotation, or more complex repairs. Your recommendation means the world to us! Thanks, The Quality Tune-Up Car Care Team
Thank you for the 5-star rating, Ron! It's great to hear that you had a positive experience with us. We aim to provide excellent service to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thanks, The Quality Tune-Up Car Care Team