Silicon Valley Auto Repair

So I went down the street to another place that had 5 stars for a simple oil change. First impression was not great. The employee looked lost and wasn't giving me any information. Like the cost, how long to get my filter (they didn't have the one for my car there) I had to start digging for answers. So I went down the street and Mark greeted me. Great guy, very honest about everything. I thought it was time to change my air filter. Usually the other places would tell you to change a filter every time you come in. Not Mark. Told me not to worried about for another 2 or 3 oil changes. I appreciate companies that is honest. Definitely will come back.

They took me right in and to be served. I was helped by Mark whom I believe is the owner of the service. He was very nice and offered me to go for a higher mileage oil, but I respectfully declined his offer. I know these kind of shops who always offer something better just to get more money -- business tactic. He understood and respected my decision. In no way did he encourage or force me into buying more than something that I really need. That right there was a good plus because as a customer, I wouldn't want to be forced or heavily encouraged into buying anything that I don't need or want -- I had my experiences with other shops who does this kind of thing and it's not good. Small little complaint though: 1) It doesn't seem like they check the tire pressures at all. They just assume that its a bit low and add a little air. I know it might be a small thing, but it can be a big thing if they add too much air. I always listen to the manufacture's recommended PSI and technically like to stay in the target -- a bit of a perfectionist.

(1) Let me just say I can respect any small business owner responding to any unfavorable review. (2) I decided to look for another place to service my Lexus after being put on hold twice for over 3mins with recorded sales pitches from Lexus is way to much. (3) After being able to see what was needed to repair my car from quality tune-up...Lexus has never offered me an opportunity to see, actually see what they were repairing, I agreed on the service needed. (4) MY BRAKES!... have been squeaking for over 8 months after having Lexus look at them over and over. And today at Quality Tune-Ups they have fixed the problem. Let me just say I don't shop hop. I stick with the people that are up front and honest, I thought Lexus was. Not anymore. Quality Tune-Up will now be my new place.

I went in here on monday for an oil change and inspection despite the reviews on here. I was greeted before i got out my car with a lot of respect. I like when a shop has good customer service. I know I need a few things other than the oil change done but wanted advice. Near the finish of my oil change they called me out to point out a few things which I knew I needed but the fact is is that they were honest about it. They didnt try to upsell a bunch of bs that i really didnt need. They pointed out the most important to the least. They gave me estimates for the jobs I needed and gave me excellent prices on it as well I must say. I went home with the estimates and called around to price check the jobs I needed done and they were actually the best priced! I already got one of the few things I needed done and will definitley be coming back for the rest and highly recommend them. I think I just found my new mechanic being that my usual one closed down shop.

Mark is a genuine good guy and businessman. The first time i started using his sevices was a bit over 3 years ago. He told me a price for getting my truck working again and then when i came to pick up the truck he said it was much less because he was able to repair instead of replace all the parts. Then the next time i went in, he was busy and worked withn my window two days in a row at a record pae to fix two trucks for me and still gave me a discount on a few of the items. While in the lobby people were coming and going. More than once he was to do a smog check for someone and had them go down the street to another company to save them money over his pricing and so they would not waste time waiting for a turn a hs shop. He made sure they were taken care of and had what they needed done.. Good company to work with for your cars and trucks! So rad. The lobby reminded me of the 70s and 80s and it was relaxing in a retro kind of way.

Great service. Same day and much cheaper than going to a BMW or Mercedes dealer. The guys working there look like they're having fun while doing a good job. Thanks for Rich, Abel and Le!!!

I feel that I had a completely different experience than most of the commenters. I am by no means mechanically savvy and have been previously going to another mechanic for the past 10 years. Lately my truck's engine light has been turning on, so I take it to my usual mechanic, where I spend $800 replacing the engine coils. A few weeks afterwards, the engine light turns back on but I also need a smog check around that time. I then randomly take my truck to this Quality Tune-Up shop to get a second opinion as well as a smog check. Sukhi, the manager, first notices the recent work and comments on the new coils. He wonders why all of them have been replaced rather than just one or two of them. He also said that since I invested so much in the previous shop, that maybe they can look at why my light turned on. As advised, I go the original shop, where I find out that I would have to spend another $800 to replace something else. I decided to go back to Quality Tune-Up and ask to see what they can do help me. Sukhi explains that I don't necessarily need to replace this part but rather just clean the ignition filter. I agree to this and couldn't be any happier. I appreciate Sukhi's honesty and advice and I will definitely come back.

great customer service. quick oil change, don't go to your expensive car dealership. lots of magazines for the 15 minute wait.

My experience here was very good.Mark and his team are good people.I went there for the inspection of an used car.He walked me through the whole process.He gave me good and useful advice.He explained to me why those things needed to be fixed and gave me an accurate quote.They are fast and very helpful.I would surely recommend this shop.

Great service! These guys have great rates $$$$ compare to most shops I have went to in the past and the customer service was great too they got the job done in timely manner