Let our happy customersDo the talking
Battery light came on twice in my Honda Pilot and after a bit of testing I figured out it was the alternator. I went to a nearby mechanic and he quoted me between $600-$700. Took it to Quality Care and they quoted me $450 plus tax including parts. Not only that, they told me to leave the car and they would have it done by closing time (it was already 2pm). I left the car and they called me at 5pm on the dot telling me the car was done and the total was $478. I am very happy with the work they did and the price as well.
Friendly service, quick to answer phone calls, and no BS when it comes to estimations. Did a synthetic oil change and they informed me of the discount with just email address provided. I got my synthetic oil change for around 50 some in comparison to 70! Thanks Gilbert !
We have been going to them for years And always get great work and keep to their word. A part they replaced broke and they replaced without a problem.
I had moved to Fremont recently and I had no clue about any mechanics in the area. My car needed an oil change, so I went on yelp to read reviews on the best place to go and it led me here! The reviews do not lie. Victor has amazing customer service and he honestly cares for your car. I didn't make an appointment for an oil change but Victor said it was fine and that he'd personally do it for me. The best thing about my experience here was that I wasn't pressured to buy extra services, like most other places try to do. There is no pressure here, which is important to me. Victor made me feel comfortable and welcome, especially since it was my first time here. I will definitely be back for all my car needs! I found my new mechanic, I know I'll be in good hands.
Always helpful, been coming here for over 10 year. They have taken care of 3 of my cars over that time. Oil changes, smog checks, tune ups. Great service at a reasonable price.
Went in for a smog check - service was very quick and the staff was extremely friendly and helpful.
Fast, affordable and great service
AVOID THIS PLACE! As a customer, I had a TERRIBLE, TERRIBLE experience with Mark at this shop. If I could give a zero star, I would. I was basically RUDELY REFUSED service for an inspection, diagnosis, and oil change at this place. This is my second time (and of course last time) I'm at this place in contact with the people working there. Based on my two experiences, there is ABSOLUTELY no way this place offers a 5-star quality service or deserve to earn positive reviews! As a customer, I even had the impression that they may treat people categorically. I called in 8:30am on a Saturday to ask availability for service and Mark asked me to bring in right away. I arrived at 8:45am and asked for an inspection and diagnosis since I heard clicking sound at the car bottom. I told him the mileage of the car. He asked me to do an oil change since "it will on the rack and it's the time to do it" Ok, that's fine. Then, he went to my car and opened the hood and started checking things. I was told I needed a 90k car service and given a quote for "$1200 to $1400 and an entire day of work". I thanked him for his advice and told him I'm not ready for that today to pay $1200. He was very irritated for some reason and said to me "Come on, what are you here for today, dude! I'm telling you your car need a 90k service" I said I needed a checkup on the bottom of the car and for a big 90k service I need to do some research and compare quotes around the area. He walked back to his office since there were a couple of cars pulled in. He chatted with a Caucasian lady a bit, took her key, and pulled her car into the shop right away. I asked him whether he works based on appointments or is on a first-come-first-serve basis, since I certainly had the impression that I was there before that lady. He then became very rude and yelled at me with his NASTY ATTITUDE "Look I'm very busy! All of these cars need my service right now. If you are not ready then do your shop around and come back when you are ready!" Imagine how I felt at that point as a customer and guess whether I would go back. AVOID THIS PLACE, and their prices are not competitive at all in the area!
A smog check should not take an hour. Came here hoping I would be done within 20-30 minutes, as with any normal smog station. I came in around noon, and there was nobody else in front of me. The guy smogging my car let the car idle for about 30 minutes without touching it, while walking around + talking on his phone and pretending to look in the engine bay and under the car (For no apparent reason). The rest of the workers were in the back of the shop on their phones as well. As someone who works on cars, I can tell you that these guys have no idea what they're doing. They're also not the cheapest place in town, so I would advise you to give a more helpful and customer-oriented smog check station your business.
Excellent customer service and respect. Coming here for all my work from now on and price was comparable to others. Way to go Mr Mike