SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

1

The tech did not know how to take apart my air condition high pressure port. We (I helped) damaged the line trying to remove the recharge port. The shop wanted $700 to replace and recharge my system. The part at AutoZone was $100 and took me 1 hour to replace. When I took the old service line out any tried to remove the port it came apart in a different location than where they told me it needed to come apart. I will not be going back to that location for any work on my vehicles.

Daniel, Thank you for your feedback. We understand your frustration regarding the air conditioning service. However, the damage to your line existed prior to your visit. We want to assure you that we use OEM equivalent replacement parts, which come with a 12-month, 12,000-mile warranty, rather than parts from retailers like AutoZone. It will always be cheaper to purchase lower quality parts and install yourself than to pay someone to do it professionally. We appreciate your input as it helps us improve our services. If you have any further concerns, please don’t hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

The tech did not know how to take apart my air condition high pressure port. We (I helped) damaged the line trying to remove the recharge port. The shop wanted $700 to replace and recharge my system. The part at AutoZone was $100 and took me 1 hour to replace. When I took the old service line out any tried to remove the port it came apart in a different location than where they told me it needed to come apart. I will not be going back to that location for any work on my vehicles. Update: The response from the owner is wrong. The tech that was working on my ac line did NOT know what he was doing. He tried taking apart the high pressure port at the wrong location. Don’t trust this shop of mechanics.

Daniel, Thank you for your feedback. We understand your frustration regarding the air conditioning service. However, the damage to your line existed prior to your visit. We want to assure you that we use OEM equivalent replacement parts, which come with a 12-month, 12,000-mile warranty, rather than parts from retailers like AutoZone. It will always be cheaper to purchase lower quality parts and install yourself than to pay someone to do it professionally. We appreciate your input as it helps us improve our services. If you have any further concerns, please don’t hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for the 5-star rating, Bill! We're thrilled to know that you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for taking the time to leave us a review, Rose Ly! We appreciate your feedback and are delighted to hear that you had a positive experience with us. We strive to provide exceptional service to all of our customers and we are thrilled that we were able to exceed your expectations. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Reliable service and very friendly. Marc is great.

Thank you Robert for your wonderful feedback! Our team is thrilled to hear about your positive experience with Marc. We pride ourselves on providing reliable service with a friendly touch. We appreciate your business and look forward to serving you again! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

They were very professional. No overselling or underserving. Very punctual when it came to their commitment to finishing on time.

Thank you, Arun! It's great to hear that you had a positive experience with us. We pride ourselves on providing professional and punctual service to our customers. We appreciate your feedback and look forward to serving you again in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Satisfied ,Great service.

Thank you for the 5-star review, Melesse! We're thrilled to know that you had a great experience with our service. Your satisfaction is our top priority, and we're delighted to hear that we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your five-star rating, Lorena! We're thrilled to know that your experience with us was excellent. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I came from Los Angeles to do the Cooling service since my daughter that lives in the area had a great experience with your services. I was also very happy with AJ’s professionalism and overall my experience was excellent. Will drive from LA again if I need anything from Your company.

Thank you Maria for the 5-star review! We're thrilled to hear that you came all the way from Los Angeles to experience our services and that you had an excellent experience with AJ. We appreciate your loyalty and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

We agreed to one service at a price and then they added more and more without an option to say no

Dear Solomon, Thank you for your feedback. We strive to maintain clear communication with our clients regarding the services provided. Before any work begins, we provide detailed estimates that outline all agreed-upon services and associated costs, which require signatures to confirm acceptance. We understand that additional services may arise during the process, and we always ensure our customers have the option to approve or decline any extras before proceeding. Your satisfaction is important to us, and we are here to address any concerns you may have. If you would like to discuss this further, please feel free to reach out directly to Harpreet at 408-404-8297. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.