SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3094 reviews
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Let our happy customersDo the talking

1

Dear Mr. Sharma, we're sorry to hear about your negative experience. We value your feedback and would like to address your concerns. Please reach out to us directly so we can investigate and assist you further. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

Arbitrary prices. Be careful on the first quote. Negotiate. The prices are substantially higher than other auto shops around and somewhat comparable to the car dealers. Labor prices: The quote $178/hr was noticeably higher than what's posted on the board behind the desk and other garage shops around. Google quotes $80/hr for small shops like this and $150/hr for dealerships. Walmart is $40/hr. Parts prices: "This is what the computer gives me" was the only response provided for the auto parts prices difference of more than twice of Amazon or Walmart. Delay: Also not sure why it takes 15 minutes to provide the quote on a basic service from an expert who's been working for more than 10 years? The ball park prices should be in their head. Far from transparent practice. Respectful and courteous: on a positive note, customers are apparently treated with respect.

Dear Mr. Sharma, we're sorry to hear about your negative experience. We value your feedback and would like to address your concerns. Please reach out to us directly so we can investigate and assist you further. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Such awesome Customer Service. Went in for a smog. Quick and easy. Was less than an hour wait.

Thank you for this amazing review, Cheryl! We thrive on providing quick and easy experiences and we're glad we hit the mark with you! If you have any questions, feel free to call. We look forward to seeing you in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I have been going to Quality for years, I have nothing but good things to say about them. Amazing service , knowledgeable , and friendly . You can count on them to go above and beyond to take care of your Auto care needs .

Thank you for your continued trust in our services. We appreciate your kind words about our team. It's wonderful to know that we consistently provide you with amazing care. We look forward to serving you for many more years to come. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

I have been going to Quality for years, I have nothing but good things to say about them. Amazing service , knowledgeable , and friendly . You can count on them to go above and beyond to take care of your Auto care needs .I highly recommend them !

Thank you for your 5-star review! We appreciate your loyalty over the years and are thrilled to hear about your positive experience. Our team is committed to providing exceptional service, and it's rewarding to know that we've exceeded your expectations. We look forward to serving you again in the future and thank you for recommending us! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
4

Thank you for your review, Vijendra. We appreciate your feedback and are glad to hear you had a positive experience. If there's anything more we can assist you with, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

(Translated by Google) I arrived at the place based on a recommendation and left completely satisfied. I highly recommend it. Ka efficiency and kindness distinguish them! (Original) Llegue al lugar por una recomendación y salí totalmente satisfecha. Lo recomiendo ampliamente. Ka eficiencia y amabilidad los distingue!

Thank you, Rosa, for your kind words! We're thrilled to hear that you had a satisfying experience at our place and that you would recommend us. Customer satisfaction is our top priority, and we're glad our efficiency and kindness made a positive impression. We look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Service was fantastic. I was quoted 45 min for completion and got a call 15 minutes later that it was all done and ready. First thought was it got confused with another car or failed. It was my car and had passed. I recommend Quality to all my friends.

Thank you for your glowing review, Michael! We take pride in our efficient and reliable service. It's great to hear that we exceeded your expectations. We will be sure to pass along your recommendation to your friends. See you next time! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for your positive review, Manjunatha! We're thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to serving you again! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Just bought a used car and didn’t know how to check the oil! Called them 15 minutes early was able to go inside and have them help me do it without any charge, they are the best and most genuine people this is so helpful for a broke student like me. I will definitely be coming back when I start working and earn money and donate and support Quality Tune Up!

Thank you, Alfweard, for your kind words! We are thrilled to teach you how to check your oil. At Quality Tune Up, we strive to provide excellent customer service and ensure that all our customers leave satisfied. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.