Update! My truck failed smog and after reviewing the print out from the smog place and some research on the net I figured it's either my O2 sensor or my EGR. I went to quality and saw Zack working on a car and some other guy in a white shirt (don't think he was one of the techs) at the register. I inquired about getting my O2 sensor checked and he promptly said they can check the entire emission system for something like $154 (I don't remember exactly, but there about). I told him my problem is either with my O2 sensor or EGR and I just want to get those checked so I can replace the bad part(s). Keep in mind that I do most of the work on my truck and my wife's car myself these days since my last bad experience with an auto service place. Anyway, he tells me it could be anything so they can check my system for $154 (I don't know why he felt he needed to repeat the price?). To make a long story short he basically refused to check my truck unless I paid for the full system check. I figured what the heck and went to Kragen down the street and bought an O2 sensor for $15. Replaced that then had my smog checked again and passed (woohoo!). I don't think I'll be coming here anymore... Quality Tune-Up in Milpitas celebrates it's 20th anniversary this year. At this place you get what you pay for, the service truly compliments the name. I met with the owner Zack, he's very courteous and has been running the place since it's inception. One thing I like about this place is that whenever you go in for any service they'll check out your fluid levels, hoses, etc. as a courtesy. I usually work on my own or my wife's car myself, but it's nice to know that they check everything out when I take a car in for something that's outside of my scope. The last time I had my wife's car in there for it's 60k mile maintenance and had asked them to do a thorough check of the brakes as well. When we came back after Zack had called us about the car being done he informed us that the front pads had ~70% life left and the rear had ~80%. I described how the steering wheel shakes a little when braking on the freeway so I thought there might be something wrong with the front brakes. He got someone to put the car back into the shop right away and checked the front rotors. Sure enough they were warped and he had someone change them while we ran another errand. I'd recommend the shop to anyone!