SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

3462 reviews
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Let our happy customersDo the talking

5

Mike has been there forever. Great service

Thank you for your review, Sandy! Mike is indeed an integral part of our team, and we're glad you appreciate his excellent service. We strive to provide top-notch customer experiences every day. We hope to see you again soon! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Good work on different issues two days in a row.

Thank you for the 5-star review, Jo! We're glad to hear that you had a positive experience with us on multiple occasions. Our team is committed to providing excellent service every time. We appreciate your feedback and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Came here for a smog check on my Lexus reasonable price and they did it super quick.

Thank you for choosing our shop for your smog check, Kevin. We're thrilled that you found our service to be quick and reasonably priced! If there's anything else we can assist you with, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Was fast and easy, you pull into the garage! Staying in your car the tech comes up you order what service you want they add jt up tell you the cost. Ok and they work on your cat oil change were talking 25 mins, they reset the car and I paid and left easy come serviced and on my way!

Thank you for the 5-star review, Andyn! We're thrilled to hear you had a fast and convenient experience at our garage. Our team is dedicated to providing efficient service while ensuring your satisfaction. We appreciate your feedback and look forward to serving you again in the future! Thanks, The Quality Tune-Up Car Care Team

Response from Quality Tune Up Car Care Center
5

We appreciate your 5-star rating, Rosana! It's great to hear that you had a positive experience with us. Let us know if there's anything else we can do for you.

Response from Quality Tune Up Car Care Center
4

Thank you for your review, Lorena! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

Several times I've taken the car around 9am in which they say it'll take 1-2 hrs to do an oil change... then I would get a call around 5pm saying it is ready. This also just happened to my nephew today. They do not even give a courtesy call as to why the wait time has been extended. Seems to me they (discriminate) give priority to certain people. In one occurrence I waited in the lobby (for about 3 hrs!) and the (Caucasian) woman's vehicle was completed before mine and I checked in before her. We both were there for an oil change and waiting in the lobby... "Quality" Tune Up does not even deserve 1 star!

Dear Liliana, we apologize for any delays and for the negative experience you had at our workshop. We assure you that there is no discrimination and all our customers are treated equally. We appreciate your feedback and will use it to improve our services, including better communication regarding wait times. Thank you for bringing this to our attention. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
1

I bring my car for a oil change at this place, on 8/16/2025. I did drop off around 9:45am. They ask me, if I will wait for it or get a call when is ready. I ask how long it will take, which kind have and idea since I have been a customer for long time. AT 2:30pm, I didn't hear from them, I call and Mike said "oh its the next on line we give you a call when is ready", and at 4:45 I decide to go there and my car was park on the same spot i left on the morning. I get inside and ask for my car if was ready? they look me and said of its the next. I take my keys and leave that place. I paid round trip Uber to my place for nothing.

Dear Hugo, we're sorry to hear about your recent experience. We aim for timely service and clear communication, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll review our processes to ensure this doesn't happen again. Please give us another chance to make it right in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

A few weeks ago, Mike and Debra saved the day. Hours into a long road trip, my car was shaking and making noises and I thought it was going to need major repairs that would prevent me from finishing my trip. Luckily they were still open and took the car in. They discovered an urgent issue making a tire unsafe to drive on, referred me to a nearby tire shop they trusted and even knocked down the diagnostic fee. I was able to get back on the road safely and I appreciate that I was able to count on them during this emergency.

Dear Max, thank you for your amazing review! We're thrilled you had such a positive experience with Mike and Debra. We'll be sure to pass along your kind words. It was our pleasure to help you get back on the road safely. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Not the cheapest but reasonable. Given the speed and quality of the service, I think it worth the 5 stars. All their locations have great reviews.

Thank you for your fantastic review, Charles! We're elated to hear that you found our service worthwhile. We appreciate your kind words and are delighted that you're satisfied with our speed and quality. Thank you for choosing us! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
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