SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Silicon Valley Auto Repair

2876 reviews
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Let our happy customersDo the talking

1

Dishonest service station. The didn’t provide estimates onsite but called me afterwards. Upsell anything/everything without me having the luxury of time to think through the estimate items. I asked them to check electrical fuse for seat, which turned out to be the actual problem. I was given the option to either pay $100 injectors cleaning (which I declined initially) or hefty labor for fuse replacement. I feel cheated and a bad experience overall. They want your money right away and not a repeat customer by building trust.

Dear Sukhdeep, we're sorry to hear about your recent experience with us. We strive to provide transparent and honest service to all our customers. We understand your frustration and we'll be taking your feedback seriously to improve our processes and ensure better communication. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thank you for the 5-star rating, Mark! We are thrilled to hear that you enjoyed your experience! If there is anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

We are thrilled to see your 5-star rating, Eda! It's a pleasure to serve you and we appreciate your support. If there's anything specific you loved about your experience, we'd love to hear it! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Julia, thank you for giving us 5 stars! It's great to hear that you had a positive experience with us. We strive to provide top-notch service to all our customers, and we're glad we met your expectations. If you have any more feedback or if there's anything else we can do for you, please let us know. Thanks, The Quality Tune Up Car Care Team!

Response from Quality Tune Up Car Care Center
5

I highly recommend this shop should you need your breaks replaced! Mike was friendly, honest and helpful! Thank you, Mike for your awesome customer service!

Thank you for the 5-star review, Gemma! We're thrilled to hear that Mike provided you with excellent customer service. We pride ourselves on offering friendly and honest service to all our customers. We appreciate your recommendation and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team!

Response from Quality Tune Up Car Care Center
5

Quality Tune Up, especially Mike always kept my used cars running for me and my 5 children while I worked hard to put them through college. Money was always tight. Quality never took advantage of me. My last auto shop did. Fast forward. Things are better now. All my children have good jobs and they are "off the payroll." I was able to finally afford a new car so I didn't have to use the shop as often. After a while though, I needed a new belt and alternator so I brought it in. Apparently, a stray kitten had sought shelter in my engine compartment and was probably injured when the belt broke. Mike had his wife take the kitten to the shelter for treatment. It turned out that it's injuries were too severe, sadly. I'm crying as I'm writing this as I was feeding the poor thing but never knew where it ran off too. Anyway, Mike will literally take care of everything. Including cute little kittens who hide in your engine compartment. In my eyes, Mike just keeps getting better and better. Thank you for all your service for over 20 years!

Dear Melanie, our heart goes out to you and the lost kitten. We appreciate your loyalty for over 20 years! We're happy to hear your children are doing well. Mike will always go above and beyond to take care of you and your car. Thank you for taking the time to leave such a heartfelt review. Thanks, The Quality Tune Up Car Care Team.

Response from Quality Tune Up Car Care Center
5

First off I like to say, thank you so much to Mark and his team at Quality Tune Up. For an outstanding job!! I recommend to everyone, to take your vehicles to Quality Tune Up for service!

Thank you, Gabriel, for sharing your fantastic experience! We're delighted to hear that Mark and our team left such a positive impression. Safe travels, and we look forward to serving you again. Thanks, The Quality Tune Up Car Care Team.

Response from Quality Tune Up Car Care Center
5

Harpreet is very kind and helpful. They were able to take care of my car quickly and efficiently. This is the only place I take my car for service.

Thank you for taking the time to leave such a wonderful review, Amber! We're thrilled to hear that Harpreet provided you with exceptional service. We pride ourselves on efficiency and customer satisfaction, so it's fantastic to know that we're your go-to for car care. Thanks again for choosing us and we look forward to taking care of your car in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

Thanks Julio for the 5 star review! We're thrilled to hear that you had a great experience with us. If you have any questions or need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team

Response from Quality Tune Up Car Care Center
5

They are super nice and very helpful and friendly.

Thank you, Linda, for the five-star review! We're thrilled to hear that our team provided friendly and helpful service. We pride ourselves on delivering exceptional customer experiences, and it's great to know we hit the mark. We look forward to serving you again. Thanks, The Quality Tune Up Car Care Team.

Response from Quality Tune Up Car Care Center
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Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.