SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

5

I'm disappointed to be posting this review. A few months ago, I went to get a smog check. The old gentlemen explained that he could not get a reading, drive it for about 150 miles and come back. He charged me $50 but said he won't charge when I come back. Fast forward a few weeks ago I go back after doing what he said. They claim they ran it 4 times but could not get a reading. He said something is wrong with my car and to bring it to the dealer. So I went to the dealer, they said nope, we can't touch your car because it's exhaust related. You would think quality tune up would know that? Anyways, I'm stuck but decide to go to another smog place down the street. I explained my predicament and they were able to run and pass my car in 10 minutes - no issues. I then googled Quality Tune Up reviews and found almost identical situations to mine. This other smog place said they are either running a scan or don't have the right equipment or knowledge. Here is where I'm really disappointed. I've gone back to Quality Tune several times to speak with the owner, only to be told he's not there. I've gotten no call back or response. I'd like a 100% refund on the smog I ran with them. It would seem appropriate considering the runaround I've been given. I've also been a loyal Quality Tune Up customer for many years so you'd think this is a drop in the bucket for them. We live near this Quality Tune Up but have hesitated to go because we visit the one on Winchester that does a great job. But out of convenience, I decided to give them a shot last Saturday morning. I'm glad I did. The workers and manager are very friendly and knowledgeable. They made suggestions based on the card performance and stated certain things were not needed to save money. They were very quick and called me as soon as they were done. I would definitely go back and recommend others as well.

5

Great customer service! Marc was amazing and super helpful!! Thanks for taking care of me and my car

5

Good service. I did oil change and transmission fluid there. They patiently explained me why I need to change transmission fluid and how their way of changing it is different from others. Once them get done, the car drives good. Turning/braking/accelerating are very smooth.

5

My husband Sean was on a business trip to San Jose & he needed oil change before he came back to LA. So he found the Quality Car Care Center, the gentleman who took care of his car was Marc, Sean was very impressed for the service he got from him, he was very friendly & professional n did an awesome job!!! Thank you Marc for the safe return of my hubby!

5

Suki and his people are amazing and very honest in what they do. I go there for oil change and other services. He is very fast in and out and so his people. I would highly recommend this place to anyone. I trust them in all They do. Thank you Suki and the team. Keep up the good work and always be the best in what you do.

5

They are truly here to help the people out. they have good pricing on everything and they are willing to work with you. Very friendly staff I highly recommend this shop to anybody looking for auto service on any vehicle 100 percent recommend this place!!

5

I've been checking a lot of places before... those guys are incomparable... always HONEST very professional and very reasonable compare to many car repair places. I've been coming to fix my car with them since almost 5 years every 1-2 month because I drive a lot for work. I'm proud to say they are definitely the guys to go for any car repair, German car or others brand...if you are looking for honest professionals and reasonable people with their prices....

5

I've been checking a lot of places before... those guys are incomparable... always HONEST very professional and very reasonable compare to many car repair places. I've been coming to fix my car with them since almost 5 years every 1-2 month because I drive a lot for work. I'm proud to say they are definitely the guys to go for any car repair, German car or others brand...if you are looking for honest professionals and reasonable people with their prices....

5

SUPER HONEST AND KIND MECHANICS! My Moms old Honda Accord had a coolant leak and I couldn't tell if it was just a hose or the radiator itself. We took it to another shop down the street who told us we need a new radiator and it would be some outrageous amount of money. We took it here and they said the radiator looks good and while I was on the phone they surprised me with "Your car is done. It was just a lose hose". It's hard to find trustworthy who aren't just trying to make an extra buck off everyone and these guys proved to be trustworthy. They were also recommended by my Bingo obsessed neighbor. I now trust all bingo player for a good suggestion. I'll DEFINITELY be coming back to these guys. They made my Mom extremely happy so I'm happy.

5

I've had excellent experiences at Quality. The staff are knowledgable and professional, and have consistently done great work on my car. My wife and I have used Quality for auto repair for 3 years now, and would recommend Quality to anyone in San Jose/Santa Clara. Highly recommended!

Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.