Silicon Valley Auto Repair

Let our happy customersDo the talking

5

Quick and excellent service by Mike, who is honest and also funny. Reasonable price. Recommended.

5

My entire family ( 10 adults) have been taking our cars and trucks to Suki for years. Everything has always been above and beyond. The owner has driven me home before if he was going to need my vehicle all say. Sweet. They have all allowed me to watch them work on everything from a clutch replacement to brake job explaining everything they are doing. I like to know what they are doing and none of the employees have ever minded. I had a few minor issues, broken door bolt, and drove to this shop. Being a good customer, they welded it right then. No waiting. Love these guys as does my husband. Suki is the best. Small, clean (as can be for a place that works on cars ) and honest.

5

TODAY I RECEIVED ANOTHER 5-STAR SERVICE REPAIR ON MY CAR. Make no mistake about it, finding a quality, friendly, trustworthy & affordable automotive shop in the Bay Area is extremely difficult. Yes, I could have taken my Escalade to other shops including the Cadillac dealership, but, QUALITY AUTO TUNE-UP does it RIGHT. They test drive my car after each repair and if they find other problems, they call me with and we discuss options to help me out. The service team at Quality Auto have set a superior standard for customer service & customer care. They are really reasonably priced, and other local dealerships & auto shops should really look, listen & learn. Auto repairs are so damn expensive and stressful, it really a great relief to know that I have a auto shop that would take care of my car without breaking my purse. It's OK to even supply your own parts, I love it. I think its great also they work with you to schedule your repair, so you are back on the road real soon. I Love it ! I would not say it if it wasn't true, everyone is friendly, attentive, and knowledge. JUST ALL AROUND GOOD PEOPLE. The customer lounge has been remodeled and is comfortable given a small space. I have always had a really positive experience with Quality Auto Tune Up. They have my business & referrals. Thanks again for raising the bar on auto service & customer care. You got to try them, you will be pleasantly surprised! JULIE & MIKE YOUR AWESOME !!! Much Appreciated!

5

I've been coming here for about 4 years and 2 cars now and always get great service at low prices. Go here and see Rich he's great. These guys don't try to push services that you don't need. They will work to fit you in thier busy schedule. I highly recommend this place!

5

TOP KNOTCH SERVICE! Rich and his workers are completely understanding of the customer and always give the best price. They are down to earth and super friendly, I don't know why I waited this long to finally come here. If I could, i would give them 6 stars. They changed my intake and gave me a smog all within the hour. Super fast service and there was no doubt in my mind anything bad would happen. I came in without an appointment, and they accomodated my every need!!

5

Mark and his team are helpful and honest. When my Honda Civic blew a gasket a couple weeks ago I was hesitant where to take my car in for the repair. I received mixed opinions on what to do. My soon to be father in law Reverend Barry Click recommended Quality. With such an expensive repair I was nervous about the entire process. Mark and his team have been very knowledgeable so far. They know cars. He's applying the diagnostic cost towards the entire repair cost and the price is reasonable. He's also providing a 1 year warranty on parts and labor. I feel confident they will perform quality work and I'm looking forward to bringing my car in for future work.

5

Went to have my car smog. They did a great job with no problems and within the time quoted.

5

Two years later...They're better than ever. I brought my car in, without an appointment, because it was leaking water like crazy. It turned out I needed the water pump replaced. They did it that day, even though it would take a long time, due to the fact I couldn't be without my car. The shop closes at 6pm but they kept working even after closing time so I could have my car fixed that day. Rich, who worked on my car, is one of the hardest working mechanics around. Being an excellent mechanic is important, which he is, but friendliness goes a long way with me as well. They are courteous and patient with everyone. I didn't have a coupon this time but what they charged me was so reasonable, it felt like I did have one. Many shops are in industrial areas where there's nothing around for miles. This shop is directly across the street from Santana Row, so hanging out at Santana Row or walking over to Valley Fair makes waiting for your car to be fixed a pleasure. Everyone should check this place out. You will be very happy if you did.

4

In previous times coming here, I was given misleading information about my car, and the problems it was having. For example: I was told I needed a new timing belt- well my car doesn't have a timing belt. I have a chain on my car and a serpentine belt. Anyway- tommy is the new manager at this location. He's from the Fremont location. He's honest, friendly and accurate about the wait time for your vehicle. I love coming here for basic oil changes. They are cheap and quick. Can't beat the price. Now that they have a new in shop manager I may trust bringing my car here for other issues and not the dealership.

4

I've been going to QT-U for years now - overall its been a good experience. But I suggest they train their Friendlies to ESTIMATE THE WAIT TIMES BETTER. One Service Friendly told me my car would be finished in an hour, when he knew it would take much longer (over 2 hours) due to the number of cars ahead of me and number of Service Friendlies available. With an honest estimate I could have planned my morning in ways other than zombie-ing out in their nice waiting area. Also with bigger repair jobs, get a second estimate.

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