I got a new PT Cruiser in January that comes with free tune-ups from the dealer for 5 years. Of course, this means I haven't been going to QTU. My mother still does, however, and last time she was in there, they asked her about me! They'd wondered where I'd been. I thought it was very nice that they remembered me enough to ask my mom about it. When I got my new car, I was thrilled with the 5 years of free service, but actually a little sad that I wouldn't be going to QTU anymore. This is one more example of why. I went to this Quality Tune-Up when they first opened, simply because I found a coupon for an oil change in the paper and they weren't too far from home. This was in 2002. Since then, they have continued to earn my business. To wit: - When my car came in with an engine problem, they diagnosed it but couldn't fix it. Since they couldn't fix it, they didn't charge me for their 30-minute diagnosis. - I drive a PT Cruiser, which has a very unusual engine placement. (It's essentially put in sideways.) This makes repairs more difficult and it often goes over their estimated time. Nevertheless, I don't believe they have ever charged me more for a longer repair time. On one occasion, they actually cut their labor cost when a part cost more than expected, even though the repair took them an hour longer than they thought. - My transmission just needed replacing. They had it fixed in half the time I'd expected, offered free labor if the new tranny goes out before the warranty expires (the warranty usually only covers the part), and covered the cost of a rental car for three days. I once heard it said that a good repair shop is the one the dealers take their cars to. Well, I saw a Porsche with dealer plates in their garage. All this, plus their always prompt and courteous service for oil changes and other basic tune-ups, are why I always recommend them to my friends and family, and why they get cookies from me at Christmas.