I came here needing an oil change and smog. I choose this location due to yelp reviews and a coupon that came to my house. I called in the morning to make an appointment and they said no appointment needed, just to come in. I even clarified that I wouldn't be able to make it until 4:30pm due to work and they close at 6pm. Rich said it would be no problem. The location is literally at a 76 station so it can be a little hard to miss. It is located across the way from Santana Row so killing time is easy. Rich took down my information, gave me a quote and told me that my car would be ready in about an hour. I left and got a call promptly one hour later. Rich asked if I would like to add some power steering fluid and when I said I would be able to take care of it, there was no trying to sell me on it or annoyance in his voice, just "okay sounds good!". I really appreciate service like this because my experience at other places have been super unpleasant and very pushy. Prices were fair, I paid and was on my way. Rich has superior customer service and I will gladly return.