Silicon Valley Auto Repair

Thank you for sharing your feedback. We understand your concerns regarding both the additional charge and the employee interaction you described. For larger or lifted trucks like your Silverado, we apply an extra fee because our lifts cannot safely raise those vehicles and the work must be performed on the ground. This process requires more time, additional labor, and specialized handling, which is why the charge applies. As for the issue of an employee leaning on your fender, we will be addressing this directly with our team. It does not reflect the level of care or professionalism we expect, and we appreciate you bringing it to our attention. Thanks, The Quality Tune Up Car Care Team

Thank you, Frederick, for being a loyal customer! We're thrilled to hear that our service has consistently met your expectations for many years. Your compliments about our friendly demeanor, professionalism, and efficiency mean a lot to us. We look forward to continuing to serve you with the same top-notch service in the future. Thanks, The Quality Tune Up Car Care Team