I am going here for car maintenance since last three years, previously everything was fine, but this time after maintenance they didn’t reset car computer properly, when I went again and requested to check my car they demanded 150$ for checking after my request to give me some discount , the manager started shouting and straight refused me, he said go anywhere we don’t have time, I saidI am your customer where I can go now, despite my request several time he continued misbehaving,
Syed, we appreciate that you have been servicing your vehicle with us for the past three years. When a vehicle needs to be rechecked or re diagnosed, it requires technician time, professional equipment, and proper testing procedures. A diagnostic service is not simply a quick look, it is a structured process that ensures the issue is correctly identified. That is why there is a standard diagnostic fee. On your previous visit, a courtesy ten-dollar discount was applied. During your return visit, the diagnostic fee quoted was our standard rate. Our manager was firm in explaining that the service would be billed at the posted rate. We understand that pricing conversations can sometimes be frustrating. However, we stand behind the value of our equipment, training, and expertise, and we apply our pricing consistently to all customers. We wish you the best moving forward. Thanks, The Quality Tune-Up Car Care Team
Response from Quality Tune Up Car Care Center