Silicon Valley Auto Repair

I read Janny T, and decided it was close enough to check out myself. Peter, a service manager/tech helped me quickly, was a great listener and even better, made me feel like I was dealing with an honest person. THere were BMW 745's and old honda's. These guys knew there stuff! I just left Toyota with a written estimate of 221 for a 'tuneup'. (I get them every 6-9 months and just had one) and I left this shop ... for 51. I don't make this up! they are sharp, helpful and quick. I went to Chili's had lunch, wait a bit more and my car was ready. Awesome. Jim

The first time I came here was last week because my boyfriend needed an oil change. We stopped here because of the location-which is directly across the street from Santana Row. After we dropped the car off, we walked to Santana Row and got a call in 30 minutes to say that the car was done. The mechanic told us the car needed a transmission flush, but didn't try to sell it to us. He said where ever we choose to have the service done-make sure we use certain fluids. The second time we went back was today for the transmission flush. It was as great as the first time. We dropped the car off...went for a walk..and got the car. We told the mechanic to check the brakes and he said we didn't need to change anything and that we had two more years on it. Great place.

I've had brakes, smog check and all oil changes done here. The service is great and they never try to tell you you need this or that when I get my oil changed. Every other place I have gone wants to replace everything but the transmission. One of the few places I still trust to go.

I have been going here for about 2 years now for a standard oil changes and maintenance checks and am very happy with the level of service and quality of the work. The men that work here are very quick and professional. I use coupons (available through the the Quality Tune Up website) many times and have even forgotten the coupon, but they still give me a discount. They tell you exactly how long it will take and will call you when it is done - unlike other auto care places where you end up waiting 1+ hours and you have to call them to ask when it is done. Bonus is that the waiting area is Santana Row! These guys are so great. Once I was driving and discovered I had a flat and quickly drove to the shop. I drove right up, told them I think I had a flat, they took off the tire and found that they couldn't do a patch on the inside of the tire and actually referred me to GoodYear around the corner, not before putting some air in and sending me on my way. I have so many other stories like that. They care about getting the job done. They are super busy on the weekends, so the weekdays are the best time to go.

I work really close to the tune up shop, so it's super convenient to leave my vehicle there and walk back to work. The convenience factor is not the only plus to this place. Mark, the owner, is a super nice guy. The first time I brought my car in, he was honest and polite. It's hard to trust car mechanics when you're a young woman. I never know if they're trying to swindle me out of my money with unncessary work, but I got a genuine feeling from him. Plus, he gave me a 10% "educator" discount. How cool is that! I've been coming back to this place ever since. I hardly see Mark anymore, so Jorge usually helps me out now and he's also friendly and honest. Quality Tune Up is my go to for my auto needs. I just wish they did alignment.

I took our cars here for years. Quality Tune-up on Blossom Hill performed oil changes and smog checks without high-pressure up-selling. And, they nearly always finished work by the promised time. I recommend this Quality Tune-up for basic oil and simple repairs. But, I recommend not having them do more extensive repairs. The facility is not spacious or even very clean, but for the most part they try to do a good job at a reasonable price. For more extensive or sophisticated repairs, I suggest looking at Yelp for reviews of neighborhood garages. (There are several great repair facilities on or near Winfield Drive.)

Mark is a really nice guy and so is George. I took my MDX in for a oil change and little bit more. Mark walked up to me the moment I parked my car. Took a look and since I had already called earlier, he knew what I wanted. Oil change with Synthetic oil was about $55 and he added an additional quart at $9. The only thing I did not like was that they did not even vacuum the interior. Although service was good, this left a little bit of a bad taste. Every other place I know does interior vacuum. The service was swift. They did tell me I did not need a rotation since the tires looked like they were rotated recently. (I got this car from a dealer recently) That was nice of him. George recommended an engine flush after looking at the oil. I think they are really good but I wish they had small things to make the customers feel good. A coffee pot inside would not hurt and I hope they add the interior vacuum as well when changing the oil.

I got a new PT Cruiser in January that comes with free tune-ups from the dealer for 5 years. Of course, this means I haven't been going to QTU. My mother still does, however, and last time she was in there, they asked her about me! They'd wondered where I'd been. I thought it was very nice that they remembered me enough to ask my mom about it. When I got my new car, I was thrilled with the 5 years of free service, but actually a little sad that I wouldn't be going to QTU anymore. This is one more example of why.

I got a new PT Cruiser in January that comes with free tune-ups from the dealer for 5 years. Of course, this means I haven't been going to QTU. My mother still does, however, and last time she was in there, they asked her about me! They'd wondered where I'd been. I thought it was very nice that they remembered me enough to ask my mom about it. When I got my new car, I was thrilled with the 5 years of free service, but actually a little sad that I wouldn't be going to QTU anymore. This is one more example of why. I went to this Quality Tune-Up when they first opened, simply because I found a coupon for an oil change in the paper and they weren't too far from home. This was in 2002. Since then, they have continued to earn my business. To wit: - When my car came in with an engine problem, they diagnosed it but couldn't fix it. Since they couldn't fix it, they didn't charge me for their 30-minute diagnosis. - I drive a PT Cruiser, which has a very unusual engine placement. (It's essentially put in sideways.) This makes repairs more difficult and it often goes over their estimated time. Nevertheless, I don't believe they have ever charged me more for a longer repair time. On one occasion, they actually cut their labor cost when a part cost more than expected, even though the repair took them an hour longer than they thought. - My transmission just needed replacing. They had it fixed in half the time I'd expected, offered free labor if the new tranny goes out before the warranty expires (the warranty usually only covers the part), and covered the cost of a rental car for three days. I once heard it said that a good repair shop is the one the dealers take their cars to. Well, I saw a Porsche with dealer plates in their garage. All this, plus their always prompt and courteous service for oil changes and other basic tune-ups, are why I always recommend them to my friends and family, and why they get cookies from me at Christmas.

As I drove my car into the parking lot, I was asked if I needed help the moment I turned my engine off, literally. I've had great experiences with the San Leandro location, so I expected the same here. Sure enough, I was right! George is the guy that helped me and he quickly drove my car onto the hydraulic lift after telling him I needed an oil and filter change. Taking a look at my engine, he suggested I flush out my engine oil as the oil looked pretty sludgy. He pointed out the condition of the oil as he asked me to look under the hood with him. I was in and out much faster than I expected. Granted, I was here on a weekday at 11:00 AM. George told me they get pretty busy on weekends, so be sure to come early if you can't sneak away from work during the week. HONEST, fast and friendly service with a smile. Be sure to ask for George, he's a really nice guy!