Let our happy customersDo the talking
Twice now my car has come out worse than it went in. The first time I gave them the benefit of the doubt, things happen. But after this second experience, I can confidently say I’ll never be returning, and I strongly recommend others steer clear. I brought my car in for a basic brake replacement and service, and when I got it back, the engine overheated, the AC stopped working, and it drove poorly. After inspecting it myself, I found that the driver-side radiator fan wasn’t spinning at all, and the coolant was overfilled (yet they deny they touched it), which can cause serious engine damage. The car was fine before and the issue began immediately after their service. When I brought it to their attention, they completely denied responsibility not even identifying the cause of the overheating until I had diagnosed it myself and had to tell them — but then they quoted me over $600 to fix the issue they claim they didn’t cause. It’s not just disappointing — it’s shady. Be careful bringing your car here. If it breaks afterward, you’ll be on your own.
Serafin, we’re sorry to hear about your experience and appreciate the opportunity to respond. Your Volkswagen was brought in for brake service, and we also completed an oil change. As part of our standard checklist, we checked all fluid levels, including coolant. At the time of service, there were no signs of overheating or driveability concerns. When the vehicle returned a few days later with an overheating issue unrelated to the services performed, we waived our standard diagnostic fee as a courtesy. We identified a failed cooling fan and offered to complete the repair for $500—well below the standard $700 cost. This included selling the part under retail and quoting just one hour of labor instead of the standard two. We made this offer to help you out, as a returning customer, even though the repair was not related to the previous brake and oil change service. We also want to clarify that we warranty our work for 12 months or 12,000 miles on the services we perform. However, new or unrelated mechanical issues that arise after service are not covered under that warranty. Despite this, we still went out of our way to diagnose the issue and offer a discounted repair to support you. We’ve been serving this community for 49 years and take pride in providing honest, quality service on all makes and models—including German vehicles. We're disappointed that we didn’t meet your expectations, but we remain available if you'd like to speak further or go over the repair details directly with our management team. Thanks, The Quality Tune Up Car Care Team
They did a great job! I got a fair price up front, they were very professional, and the work was finished quickly. I am very happy with my servixe!
Thank you, Christian, for choosing our services! We're thrilled to hear that you're happy with your experience. Providing fair pricing, professional service, and efficient work is what we strive for. If there's anything else we can do for you, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team
Quick easy and helpful
Thank you, Raul, for your excellent feedback! We are thrilled to hear that our service was quick, easy, and helpful. If you ever need any assistance in the future, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team
My experience with the mckee road shop has been great. They replaced an old engine with a new/used engine for me that I provided. With these type of big jobs you have hiccups and setbacks but all in all I'm impressed on how they handled it and their professionalism. I have been back for more work on an ac system and look forward to them servicing my fleet. I would not hesitate to trust them with automotive work on your car and their team. I believe them to be honest and understand they want to provide good professional work. Thanks Quality Tune-up!!
Thank you for choosing Quality Tune-Up for your automotive needs, Jason! We're thrilled to hear about your positive experience at our McKee Road shop. Providing top-quality service and a professional atmosphere is our priority. We look forward to continuing to serve you and your fleet in the future. Thank you for trusting us with your vehicle and for taking the time to share your feedback! Thanks, The Quality Tune Up Car Care Team
Mark and his team are professional. They are highly skilled and take good care of their customers. Ive been going to quality for close to 30 years and have never been disappointed.
Thank you Bob for being a customer for 30 years! We are glad you always leave satisfied. We hope to keep serving you for another 30.
It was very pleasant and the mechanic was professional and polite. I would recommend this business anyday.
Thank you for the kind words, Regina! We're glad you had a pleasant experience with us and that our mechanic provided professional and polite service. Recommendations like yours mean a lot to us! If you have any questions or need assistance in the future, please don't hesitate to reach out. Thanks, The Quality Tune Up Car Care Team
Excellent service
Thank you for the 5-star review, Elda! We are thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon! Thanks, The Quality Tune Up Car Care Team
Fast service and friendly people and great customer service.
Nasrin, thank you for the updated review and for recognizing our fast service and friendly team. We’re glad you had a great experience and truly appreciate your support. We’re here for you next time you need us. Thanks, The Quality Tune Up Car Care Team
Great service. Very efficient and friendly! Highly recommended!!!
Thank you for this amazing 5-star review, Anna! It's wonderful to hear that you had such a positive experience with us. Providing efficient and friendly service is something we strive for, so it's great to know that we succeeded in meeting your expectations. We appreciate your recommendation and look forward to serving you again in the future! Thanks, The Quality Tune Up Car Care Team
Great service!
Thank you for the 5-star review, Mario! We're thrilled to hear that you had a great experience with our service. We strive to provide the best service possible to all our customers, and it's great to know that we hit the mark with you. If you have any further questions or need any assistance, feel free to reach out. Thanks, The Quality Tune Up Car Care Team