Silicon Valley Auto Repair

I was able to have a smog check done on my car on a Sunday. Very efficient: I was in-and-out in 15 minutes. With the online coupon the price was just $38 (including the CA certificate). I was helped by Mark (the owner, I think), who was friendly and asked if I wanted any other services (e.g. an oil change), without being pushy. All in all, a very good experience, and I would definitely go back again.

So I went down the street to another place that had 5 stars for a simple oil change. First impression was not great. The employee looked lost and wasn't giving me any information. Like the cost, how long to get my filter (they didn't have the one for my car there) I had to start digging for answers. So I went down the street and Mark greeted me. Great guy, very honest about everything. I thought it was time to change my air filter. Usually the other places would tell you to change a filter every time you come in. Not Mark. Told me not to worried about for another 2 or 3 oil changes. I appreciate companies that is honest. Definitely will come back.

They took me right in and to be served. I was helped by Mark whom I believe is the owner of the service. He was very nice and offered me to go for a higher mileage oil, but I respectfully declined his offer. I know these kind of shops who always offer something better just to get more money -- business tactic. He understood and respected my decision. In no way did he encourage or force me into buying more than something that I really need. That right there was a good plus because as a customer, I wouldn't want to be forced or heavily encouraged into buying anything that I don't need or want -- I had my experiences with other shops who does this kind of thing and it's not good. Small little complaint though: 1) It doesn't seem like they check the tire pressures at all. They just assume that its a bit low and add a little air. I know it might be a small thing, but it can be a big thing if they add too much air. I always listen to the manufacture's recommended PSI and technically like to stay in the target -- a bit of a perfectionist.

(1) Let me just say I can respect any small business owner responding to any unfavorable review. (2) I decided to look for another place to service my Lexus after being put on hold twice for over 3mins with recorded sales pitches from Lexus is way to much. (3) After being able to see what was needed to repair my car from quality tune-up...Lexus has never offered me an opportunity to see, actually see what they were repairing, I agreed on the service needed. (4) MY BRAKES!... have been squeaking for over 8 months after having Lexus look at them over and over. And today at Quality Tune-Ups they have fixed the problem. Let me just say I don't shop hop. I stick with the people that are up front and honest, I thought Lexus was. Not anymore. Quality Tune-Up will now be my new place.

Mark is a genuine good guy and businessman. The first time i started using his sevices was a bit over 3 years ago. He told me a price for getting my truck working again and then when i came to pick up the truck he said it was much less because he was able to repair instead of replace all the parts. Then the next time i went in, he was busy and worked withn my window two days in a row at a record pae to fix two trucks for me and still gave me a discount on a few of the items. While in the lobby people were coming and going. More than once he was to do a smog check for someone and had them go down the street to another company to save them money over his pricing and so they would not waste time waiting for a turn a hs shop. He made sure they were taken care of and had what they needed done.. Good company to work with for your cars and trucks! So rad. The lobby reminded me of the 70s and 80s and it was relaxing in a retro kind of way.

great customer service. quick oil change, don't go to your expensive car dealership. lots of magazines for the 15 minute wait.

My experience here was very good.Mark and his team are good people.I went there for the inspection of an used car.He walked me through the whole process.He gave me good and useful advice.He explained to me why those things needed to be fixed and gave me an accurate quote.They are fast and very helpful.I would surely recommend this shop.

Did my smog check on a Sunday, when no one else is open. Fast, easy and gave $5 off because my son found a marker painted his face. Super nice guys.

Mark and his team have done my car (and my husband's car well). I first took my car here in October in hopes to resolve my check engine light along with a whole bunch of other issues that I was anticipating due to neglect on my end. I love my car but don't maintain it the best I could. In October I took my car in for a smog and got a whole bunch of stuff done. I'd never replaced the brake pads on my car (bad I know :() and I was way overdue for an oil change. Mark was really accomodating and broke down the charges before he started the service. I appreciated this bc it would have sucked to leave and come back to a high bill. My car didn't pass so I had to get all this stuff done. After the repairs I drove my car around for a bit and stopped by to see if everything was good to go. For my second visit one of the monitors wasn't ready so they told me to drive it around a bit more then they could do the Smog again. Drove my car around more and took it in yesterday. Smog passed, free of charge (not saying the smog check is free! YOU will have to pay but I think bc I had all this crap that I had to do initially and I didn't pass the first time they waived it!) YAY!!! Everytime that my husband and I have gone to Quality the service has been great. My daughter even got a cupcake during one of our visits LOL. They're fast, considerate, and pricing is reasonable. Good job!

Mark and his crew have been servicing my car for at least 2+ years now. Every time my BF and I come here the customer service is outstanding and they are as prompt as you can get when it comes to oil changes. There are coupons you can use off of their website. I feel very comfortable putting my car in these guys hands. They know what they are doing and always have a friendly smile and conversation that comes along with the service. (Something that most other places never offer)