Our car broke down an hour from home and was towed to this Quality Tune-up where we met Michael. He was professional, yet friendly. Half my family could not go in the tow truck and were stuck out by the initial break down. He arranged for another customer to take me to my family and bring them back to the station. Then he ran diagnostics on the car and determined that I needed a new transmission. We were not charged for anything saying " you will be paying enough for that new transmission". We were stuck far from home and could have been taken advantage of very easily. They were honest and more than helpful. Michael made a challenging situation much easier. Being around the shop for a while, I was able to see Michael interact with many customers and talk with them. They all had good things to say about the shop. Another impressive part of the story occurred during a slow period with his staff. They were all taking a break, standing around when Michael started emptying all the trash cans around the place. His staff jumped in around the 3rd can and helped clean up without him asking. Thanks Michael.