Still 5 stars. I sent my oldest (now that she has a license) to get my oil changed. (I called ahead to let them know she was coming just in case she felt a little lost). I texted her the copy of my email coupon (sign up for discounts!). She mentioned a noise on one of the tires, she called me and asked if they had permission to drive it around to see what was up. She wasn't over charged or mistreated because I wasn't there It says a lot about their professionalism and the trust I had to send my daughter there by herself and she felt it was a good experience My go to place. I have a 2011 Honda Insight Hybrid that is less than a year old to me and I have had my oil changed there 3x (I drive A LOT, daily commute, kids that play sports, 2 vacations to San Diego), tire roatation, cabin air filter replaced and engine filter replaced. I don't feel pressured to get a bunch of unnecessary things done and am confident in Mark's suggestions. Also, he is genuinely nice, he remembers things about his customers and engages in appropriate small talk (in others words, not creepy and not so lengthy it interferes with your wait time) The first time I went for an oil change, I had a coupon for $24.95 but that was for regular oil and my car uses synthetic so it was closer to $70. I read a yelp comment that someone's husband said they always use regular oil and Mark somehow finagled her into getting synthetic oil, well at first I thought this guy is trying to take advantage of me, but I confirmed with 2 of my friends that are mechanics and they both confirmed that my car needs synthetic and that it was a fair price. At my last visit 1/25/15 - My indicator said I had 10% oil life (it comes on at 15 so I was pushing it), needed a tire rotation, and cabing air filter replacement. I had a coupon for the oil change (showing him my coupon on my phone was honored - but it was $10 more because of a certain oil). While getting that done, another guy came and showed Mark my nasty black engine filter, so he recommended I get it changed and I did because I had noticed my car wasn't picking up as quickly as usual so it made sense. Tire rotation wasn't needed because I had it done last time, but tire pressure was checked (like Mike says - always do). So this visit cost me $150, which was about $50 more than I had budgeted, but I went in getting 38-39 MPGs and left getting 40-42 MPGs.