I've been taking my car here for about three years after reading a Yelp review. My experience is that Quality offers very good pricing on standard services like oil changes. They also do bigger projects less expensively. For example, I had a timing belt done with the water pump and power steering pump replaced for far less than any other shop offered just for the water pump and timing belt. So that made me quite happy :)) The waiting room is nothing fancy but it is clean and they'll give you water if you wait. Usually I just drop my car off for an oil change and then walk a few blocks down to a favorite restaurant for lunch, because they do need time -- as there maybe other customers ahead of you. This is not Jiffy Lube where you drive through. Nor is the shop itself one of those places that you could eat dinner off the floor. It's just two bays with hoists. The location is, for me, convenient, and the staff are friendly and polite. So usually it's quite pleasant, as far as taking your car in for service can be. I like dealing with Sukhi best because he is really on top of his game and a genuinely nice guy. On the downside I have to say that not all of the techs know everything that needs to be known and on several occasions I've had to return in order on another to get an estimate on major work. Also, I was really frustrated after 50,000 miles and repeatedly asking, "what about my brakes, what about my brakes?". One of the techs told me my brakes were fine and even showed me my car's brake pads, but in reality they weren't - and believe me you know driving Highway 17 - so I just got the work done at a different shop where the mechanics understand that a car's rotors have a role in braking. I'm not sure what the point of having free brake inspection with some services is if you're not 100% clear on what you are doing. So obviously, room for improvement, but considering my experiences have been over the years with other mechanics, I still say thumbs up.