Silicon Valley Auto Repair

Needed to get an oil change before embarking on my 800 mile round trip adventure to Lake Elsinore to see my son over Labor Day weekend. Called Friday, August 27th to ask when they would close that evening. Mark said he was closing early. Called this last Friday, September 3rd, at 4:45pm and the employee who answered the phone said they would be closing at six. When I arrived at 5:10, Mark was closing up. I told him what his employee said, and he didn't seem to care much except to offer me the advice that "the guy on the corner will give you a good deal if you tell him I sent you." Not sure what corner he meant, because there aren't any lube shops at Fremont and Peralta. The closest one was at like Maple and Thornton (OIl Changers), and they wanted $40. I usually pay $26 at Quality. So much for a good deal. I'm so glad I live near Fremont again, after being away in Socal for two years. I've been taking mine and my parents' vehicles to Mark's shop for about 12 years now. He's friendly, knowledgeable, and does not take advantage of those who are mechanically challenged. I think he forgot my discount today, but I'll let that slide... since it was my first time there since moving back. ;) And a note to the ladies - I usually hoof it across the street and half a block down to the Beauty College for a Mani-Pedi while I'm waiting. Bring your own polish... the students do have their own, but being students, color selection may be limited.

The web coupon said if I made an appointment online, it'd save $3 off my oil change. I made the appointment (as specific as "this afternoon") and called to confirm if they had time for me. They quoted it would take a half hour. I brought it in shortly after noon and Mike welcomed me. When I got to the front desk however, I was told it would be an hour and a half wait..despite the previous phone quote and appointment. So I was on my way out as I had to get to work before their quoted finish time. Mike saw me leaving and asked why. He said they could fit me in before the other work and have me out in a half hour. The back and forth was annoying, but overall I think the work was done well. I was pleased that unlike most places I've taken my car for oil change, they actually look at the recommendations for my specific car (every five months, not three, and 5W-30, not 10W-30). However when I requested the 10W-30 oil, Mike listened and updated the order accordingly. I was in and out pretty quickly and felt heard by Mike. He wanted to make sure I was content with the service.

Chris is really personable mechanic. It was only 20 bucks for the oil change and 20 for my air filter. It only took him 15 minutes. Cheap and quick. Can't ask for more! It's right across the street from Santana Row so it was nice to walk across the street to grab some lunch and come back. Will be back here in 3K miles!

My dad uses this place for his car so I figured Id use the same place...and I have been for many years now. I'm always skeptical when I think about taking my car in for service. Ya know if you're a girl they probably automatically charge you extras for this and that cause you know, girls don't know anything about cars. I don't have any problems when I know its time for my car to be brought in. I check their website for any coupons and watch the mail for an specials. 2 days ago I had to get my car worked on. I brought it in as soon as the place opened. Right away I was greeted and they started the diagnostic test - automatic $100 there :0/ A few min later I am told whats wrong (cause my check engine light was on) and I had 4 issues that needed to be tended to. OK I said - now how much will that cost?? I asked how long it would take and that I had to pick up my so from school at 1. They said they could be done by 1 but I said no, don't rush. I so didn't want to spend all day in the waiting room of an auto shop so they offered me a ride home! I thought wow great! I was thinking I was going to have to walk home, boo. So George gave me a ride home and as soon as my car was done I would get a call. I don't know any shop that would give a customer a ride home while they worked on your car. So after my car was done, I paid (cringe) and used my internet coupon for $50 off. My car works great and now I'm not afraid to leave the city! Also he said if I have any issues to bring it back. Great shop and friendly people - do bring your car here (even if its for a simple oil change)!

They are fast and professional. All employees I spoke to were friendly and helpful. We have taken several cars here and they always take good care of us. Thanks

Came here for an oil change because the place had really good reviews, and I was displeased with my last auto service center. I waited about half an hour for my oil change to be done. Better than waiting an hour at my last place. It was a bit pricey. I got 10W30 because my SUV has high mileage, and paid $45 for my oil change, but I agreed since the place got good reviews. The guy at the front was really friendly. One of the guys even came to me and showed me my filter and said it was really dirty, but for an extra $15, I'll go buy one for cheaper elsewhere. I asked him to check my starter because it was acting a little funny, and he said he would. Never got back to me on that, so minus one star.

Excellent service. Car was ready when promised. Will definitely use them again.

Like the place very much,..they did a great job on my Acura. Price awesome compare to others I have asked before them,...they did tune up and change oil, with a price that I would have never thought would get :),..I was always quoted minimum of a shy $300 but this place I got it less than $150 with tune up and oil change, will go back again,..they dnt sales talk u ,..just good job and price is right :),.. P.S while waiting we were having a walk at santana row and ate at chillis :)..highly recommend A++++++++++++ 3/28/10 update. Now I brought over my Van for tune up and change oil...and still got a superb service and the price is always awesome,...like I said they dnt charge u a leg and a half the price was just great..and as usual Mike at the front was very helpful and always remember as every time we got there. Recommended high.. A++

Update! My truck failed smog and after reviewing the print out from the smog place and some research on the net I figured it's either my O2 sensor or my EGR. I went to quality and saw Zack working on a car and some other guy in a white shirt (don't think he was one of the techs) at the register. I inquired about getting my O2 sensor checked and he promptly said they can check the entire emission system for something like $154 (I don't remember exactly, but there about). I told him my problem is either with my O2 sensor or EGR and I just want to get those checked so I can replace the bad part(s). Keep in mind that I do most of the work on my truck and my wife's car myself these days since my last bad experience with an auto service place. Anyway, he tells me it could be anything so they can check my system for $154 (I don't know why he felt he needed to repeat the price?). To make a long story short he basically refused to check my truck unless I paid for the full system check. I figured what the heck and went to Kragen down the street and bought an O2 sensor for $15. Replaced that then had my smog checked again and passed (woohoo!). I don't think I'll be coming here anymore... Quality Tune-Up in Milpitas celebrates it's 20th anniversary this year. At this place you get what you pay for, the service truly compliments the name. I met with the owner Zack, he's very courteous and has been running the place since it's inception. One thing I like about this place is that whenever you go in for any service they'll check out your fluid levels, hoses, etc. as a courtesy. I usually work on my own or my wife's car myself, but it's nice to know that they check everything out when I take a car in for something that's outside of my scope. The last time I had my wife's car in there for it's 60k mile maintenance and had asked them to do a thorough check of the brakes as well. When we came back after Zack had called us about the car being done he informed us that the front pads had ~70% life left and the rear had ~80%. I described how the steering wheel shakes a little when braking on the freeway so I thought there might be something wrong with the front brakes. He got someone to put the car back into the shop right away and checked the front rotors. Sure enough they were warped and he had someone change them while we ran another errand. I'd recommend the shop to anyone!

I took my truck in for an oil change. After looking at it Mark recommended an engine flush and new air filter. He asked me to take a look under the hood with him (totally cool) and showed me all the work that needed to be done before I agreed to it. He said the truck would get better gas mileage and it does! The service was speedy and everyone was friendly.