SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

5

Great service. Same day and much cheaper than going to a BMW or Mercedes dealer. The guys working there look like they're having fun while doing a good job. Thanks for Rich, Abel and Le!!!

5

I feel that I had a completely different experience than most of the commenters. I am by no means mechanically savvy and have been previously going to another mechanic for the past 10 years. Lately my truck's engine light has been turning on, so I take it to my usual mechanic, where I spend $800 replacing the engine coils. A few weeks afterwards, the engine light turns back on but I also need a smog check around that time. I then randomly take my truck to this Quality Tune-Up shop to get a second opinion as well as a smog check. Sukhi, the manager, first notices the recent work and comments on the new coils. He wonders why all of them have been replaced rather than just one or two of them. He also said that since I invested so much in the previous shop, that maybe they can look at why my light turned on. As advised, I go the original shop, where I find out that I would have to spend another $800 to replace something else. I decided to go back to Quality Tune-Up and ask to see what they can do help me. Sukhi explains that I don't necessarily need to replace this part but rather just clean the ignition filter. I agree to this and couldn't be any happier. I appreciate Sukhi's honesty and advice and I will definitely come back.

5

great customer service. quick oil change, don't go to your expensive car dealership. lots of magazines for the 15 minute wait.

4

My experience here was very good.Mark and his team are good people.I went there for the inspection of an used car.He walked me through the whole process.He gave me good and useful advice.He explained to me why those things needed to be fixed and gave me an accurate quote.They are fast and very helpful.I would surely recommend this shop.

5

Great service! These guys have great rates $$$$ compare to most shops I have went to in the past and the customer service was great too they got the job done in timely manner

5

I have used this Quality Tune up for about 6 years now. I was hesitant to go there at first and now I am glad I did. They have been more than fair with me. They do not repair things that don't need fixing. Of the major repairs I have had to do, they have given me the absolute best prices (believe me, I checked around first). In fact, once I was in Lake Tahoe and had a problem with a boiling sound. I called Quality and they told me over the phone what the problem was. Now 'That' is amazing. I would definitely recommend this shop. In fact, I am shocked by all the comments here.

5

Bottom line....competent, friendly, prompt, reasonable. My feeling is they are honest which is important to me. I've been going to this auto shop for years and years now, and have never had a bad experience. Although my car is a 2002, I've never had any problems with getting it smogged. The two times I've had larger repairs, they were always completed in a timely fashion, the same day in one instance and the next day in the other instance. The charges have been fair and reasonable, less expensive than other estimates I got. If they notice something additional to be fixed they will mention it, but it has been rare enough that I know they aren't just trying to upsell me needlessly. Most times, they fix the reported problem with no "upselling." Any problem I have reported, they fixed with no further incident, which tells me they know what they are doing.

5

Did my smog check on a Sunday, when no one else is open. Fast, easy and gave $5 off because my son found a marker painted his face. Super nice guys.

5

Stopped in today for an oil change based on Yelp reviews. LEGIT!!! Rich assisted me and was extremely helpful, professional, friendly and the oil change was quick. He made a couple of suggestions, one being brake pads which I already knew needed replacement. There was no upselling and he actually took the time to show me the worn brake pads. Most places will give you a laundry list and try and rip you off especially if you are a female. This is my new go to oil change spot.

5

Mark and his team have done my car (and my husband's car well). I first took my car here in October in hopes to resolve my check engine light along with a whole bunch of other issues that I was anticipating due to neglect on my end. I love my car but don't maintain it the best I could. In October I took my car in for a smog and got a whole bunch of stuff done. I'd never replaced the brake pads on my car (bad I know :() and I was way overdue for an oil change. Mark was really accomodating and broke down the charges before he started the service. I appreciated this bc it would have sucked to leave and come back to a high bill. My car didn't pass so I had to get all this stuff done. After the repairs I drove my car around for a bit and stopped by to see if everything was good to go. For my second visit one of the monitors wasn't ready so they told me to drive it around a bit more then they could do the Smog again. Drove my car around more and took it in yesterday. Smog passed, free of charge (not saying the smog check is free! YOU will have to pay but I think bc I had all this crap that I had to do initially and I didn't pass the first time they waived it!) YAY!!! Everytime that my husband and I have gone to Quality the service has been great. My daughter even got a cupcake during one of our visits LOL. They're fast, considerate, and pricing is reasonable. Good job!

Quality Tune-Up Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fremont (510) 790-0675, Milpitas (408) 262-3211, San Jose Bascom (408) 377-4764, San Jose McKee (408) 923-5430, San Jose Blossom Hill (408) 629-1371, San Jose Winchester (408) 557-8157 if you have any issues in accessing any area of our website.