SAN JOSE BASCOM (ON THE CORNER OF CADEN AND BASCOM)
(408) 340-7755
3146 SOUTH BASCOM AVE, SAN JOSE, CA 95124

Let our happy customersDo the talking

4

Very helpful staff and good service.

5

Clean new office, super friendly staff, and speedy service. We have been going here for our cars' various services for years now and pleasantly enjoy the experiences. Follow up calls actually happened! I've never had this kind of customer attention from an auto shop before and really appreciate it. Thanks!

5

Cheap diagnostics, timely auto repair, friendly customer service... What else can be asked for?

5

Very fast and good service. Came in for an oil change and head light replacement at 4:30 pm... Drove out by 4:50 pm! The owner was a very very sweet gentleman Zack. He was polite and explained everything.

5

Great service - over and beyond what they "have" to do. I dropped in for a smog check and they got me in right away. When I got my car back, they warned me that it seemed to be stalling a lot and I should get the idle checked.(it did pass the smog test) I tried to drive away, and the car kept dying any time we idled, so I drove back and said "it ran fine, until you did the smog check." They assured me nothing they had done caused the stalling problem but looked into it right away. As I watched, I could see they were doing a lot more than just anything the smog check might have changed. He took over 15 minutes, then gave the car a test drive and returned it working great. Refused my offer to pay extra. I do not understand why this idle problem came up, but the car is working fine now and I believe its due to some extra clean up of old gunk around related parts. Calm and professional staff that really took my concern seriously (but not getting defensive or trying to "fight") So I left savoring the extra care this place provided. THANKS SO MUCH!! Diane

4

So I had to get an oil change and tranny flush badly. I have been going to hutches lube service for a while(free wash with service) but I wanted a closer location. 2007 Nissan maxima Full synthetic CT transmission I got quotes from several places. Big O tires - $454.00 Goodyear tires - $350.00 10 minute oil change 59.00 (oil change only) Quality tune ups - 290.00 When you first come up to the place, it's basically a gas station converted into a shop. There is an old Asian man servicing and a very nice soft spoken gentleman at the front. He was very nice and told him I was working in a few hours. He took me in right away.(mind this is at 815am on a thurs) I knew the oil was badly low and came back and recommended the oil flush. 30.00 more. When it was all said and done, I got an additional cabin air filter all for 329.00. I left satisfied and felt they were an honest place.

5

Gave me extra re-tests due to technicality. Overall quick to get the job done. Wait times depend on how busy they are, so have some sense and go at a good time (5-6pm weekdays). Cheaper smog test than other locations (40$) with free re-tests. They don't try to nickle and dime you.

4

Exactly what I had hoped would happen, Customer service is now on point and you will continue to have my business. Repair work here continues to be top notch as before. Keep it up guys!

4

Fast and affordable. I went in as a walk in and the main guy there was working on a car but finished quick then got mine done within 20min. Oil change $25. I did take my own filter as well.

5

I've been bringing my cars to be serviced here since 2004. Mike the general manager is an honest guy and does an excellent job. He won't try to bring up the bill for minor fixes and he has worked on all my cars over the years as well as my moms. I always know I'm getting the best price and quality work. I've never had an issue with his work but know that he would gladly fix it if there ever was one. I honestly won't bring any car of mine to any other mechanic and even drove the hour to get here when I moved away. I highly recommend this place! Craig is really good too and all the guys have great customer service but Mike is the number one reason I tell everyone to bring there cars here.

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