Two years later...They're better than ever. I brought my car in, without an appointment, because it was leaking water like crazy. It turned out I needed the water pump replaced. They did it that day, even though it would take a long time, due to the fact I couldn't be without my car. The shop closes at 6pm but they kept working even after closing time so I could have my car fixed that day. Rich, who worked on my car, is one of the hardest working mechanics around. Being an excellent mechanic is important, which he is, but friendliness goes a long way with me as well. They are courteous and patient with everyone. I didn't have a coupon this time but what they charged me was so reasonable, it felt like I did have one. Many shops are in industrial areas where there's nothing around for miles. This shop is directly across the street from Santana Row, so hanging out at Santana Row or walking over to Valley Fair makes waiting for your car to be fixed a pleasure. Everyone should check this place out. You will be very happy if you did. When I went in for my smog check this year, my car barely passed so I went in search for a reputable as well as a decently priced place to get a very much needed tune-up. After reading the various yelp reviews, I decided to use this Quality Tune-up Shop to get my car back into good running condition I printed out one of their coupons and proceeded over to the shop. They had a very positive and friendly way of greeting their customers. I told them I found them on Yelp and they were very happy about that. Though the cost was more than the coupon stated, I believe they charged accordingly as far as the actual job that was required to be done on my '95 Ford Aerostar. The whole job took them about 3 1/2 hrs. I decided to get lunch at Boudin Sourdough Bakery and Cafe, located at Valley Fair's food court. I had the Chicken Pesto Sandwich with a tossed green salad. It was absolutely delicious!!! But that's another review all together. When they called to say my car was ready I walked over there from Santana Row, where I had been window shopping. I paid the bill and drove my car home and was very pleased with its performance. I highly recommend Quality Tune-up Shop on Winchester for all your auto maintenance.