I recently moved to the area and needed an oil change. I called a couple other shops first, but none answered their phone. Quality Tune-Up answered and let me know I could stop in anytime that afternoon without an appointment. When I arrived the wait was a bit long because there were several other cars having similar services performed. No big deal -- that's to be expected when you don't have an appointment. My family and I took the time to walk across the street to Santana Row and grab a late lunch. After we got back, one of the technicians, Rich, offered to change my air filter. This, along with a tire rotation, is something I wanted done anyway, but I didn't originally ask for. Either way, Rich didn't make me feel pressured at all to have the additional services performed. He was very willing to perform the tire rotation as well. I thought the cost was extremely reasonable too. I was weary about going to any shop -- unsure about the staff and level of service that I would get, since I don't know too many people in the area to ask their opinion -- but Mike and Rich were awesome, and gained my trust. Rich was even kind enough to spend a little extra time removing my Pennsylvania inspection stickers from my windshield that I no longer needed. I'll definitely return to this shop for any future maintenance.